Jeremy Swartwood
Senior Software Engineer at GCI Communication Corp.- Claim this Profile
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Bio
Crystal R.
If you are fortunate enough to work with Jeremy I promise you you'll learn twice as much from and with him than anyone else you've worked with before. Jeremy is dedicated, smart and fast. He asorbs information like a sponge and processes and understands the information like a machine. He is patient and has excellent communication skills. He is quick in picking apart a process and reverse engineering it to a level that anyone can understand no matter their techincal background.He's down-to-earth, fun, kind and will not stop digging for the root cause of an issue until it is fixed. His ownership skills are amazaing, work ethic very strong and his honesty refreshing. Jeremy is an oustanding employee and has this amazing ability to look at any situtation like a puzzle or riddle to be solved. He is spectacular and working with him is a joy.
Elaine Kroll, CTP
Jeremy Swartwood is an excellent team member and customer service advisor. While Jeremy worked for me me, he frequently received accolades from our customers regarding his outstanding level of service. Jeremy has strong work ethics and standards. He completes the task at hand...and doesn't stop until the customer is satisfied. Additionally, Jeremy would develop ways to track and organize sales and or tasks within the work group. I relied on Jeremy for providing techinical support to our team. I highly recommend Jeremy for positions in customer service and technical fields.
Crystal R.
If you are fortunate enough to work with Jeremy I promise you you'll learn twice as much from and with him than anyone else you've worked with before. Jeremy is dedicated, smart and fast. He asorbs information like a sponge and processes and understands the information like a machine. He is patient and has excellent communication skills. He is quick in picking apart a process and reverse engineering it to a level that anyone can understand no matter their techincal background.He's down-to-earth, fun, kind and will not stop digging for the root cause of an issue until it is fixed. His ownership skills are amazaing, work ethic very strong and his honesty refreshing. Jeremy is an oustanding employee and has this amazing ability to look at any situtation like a puzzle or riddle to be solved. He is spectacular and working with him is a joy.
Elaine Kroll, CTP
Jeremy Swartwood is an excellent team member and customer service advisor. While Jeremy worked for me me, he frequently received accolades from our customers regarding his outstanding level of service. Jeremy has strong work ethics and standards. He completes the task at hand...and doesn't stop until the customer is satisfied. Additionally, Jeremy would develop ways to track and organize sales and or tasks within the work group. I relied on Jeremy for providing techinical support to our team. I highly recommend Jeremy for positions in customer service and technical fields.
Crystal R.
If you are fortunate enough to work with Jeremy I promise you you'll learn twice as much from and with him than anyone else you've worked with before. Jeremy is dedicated, smart and fast. He asorbs information like a sponge and processes and understands the information like a machine. He is patient and has excellent communication skills. He is quick in picking apart a process and reverse engineering it to a level that anyone can understand no matter their techincal background.He's down-to-earth, fun, kind and will not stop digging for the root cause of an issue until it is fixed. His ownership skills are amazaing, work ethic very strong and his honesty refreshing. Jeremy is an oustanding employee and has this amazing ability to look at any situtation like a puzzle or riddle to be solved. He is spectacular and working with him is a joy.
Elaine Kroll, CTP
Jeremy Swartwood is an excellent team member and customer service advisor. While Jeremy worked for me me, he frequently received accolades from our customers regarding his outstanding level of service. Jeremy has strong work ethics and standards. He completes the task at hand...and doesn't stop until the customer is satisfied. Additionally, Jeremy would develop ways to track and organize sales and or tasks within the work group. I relied on Jeremy for providing techinical support to our team. I highly recommend Jeremy for positions in customer service and technical fields.
Crystal R.
If you are fortunate enough to work with Jeremy I promise you you'll learn twice as much from and with him than anyone else you've worked with before. Jeremy is dedicated, smart and fast. He asorbs information like a sponge and processes and understands the information like a machine. He is patient and has excellent communication skills. He is quick in picking apart a process and reverse engineering it to a level that anyone can understand no matter their techincal background.He's down-to-earth, fun, kind and will not stop digging for the root cause of an issue until it is fixed. His ownership skills are amazaing, work ethic very strong and his honesty refreshing. Jeremy is an oustanding employee and has this amazing ability to look at any situtation like a puzzle or riddle to be solved. He is spectacular and working with him is a joy.
Elaine Kroll, CTP
Jeremy Swartwood is an excellent team member and customer service advisor. While Jeremy worked for me me, he frequently received accolades from our customers regarding his outstanding level of service. Jeremy has strong work ethics and standards. He completes the task at hand...and doesn't stop until the customer is satisfied. Additionally, Jeremy would develop ways to track and organize sales and or tasks within the work group. I relied on Jeremy for providing techinical support to our team. I highly recommend Jeremy for positions in customer service and technical fields.
Credentials
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Trained Mentor
Mentor CollectiveAug, 2021- Nov, 2024
Experience
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GCI Communication Corp.
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United States
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Telecommunications
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700 & Above Employee
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Senior Software Engineer
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Apr 2023 - Present
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Software Engineer III
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Jun 2021 - Apr 2023
MetaSolv Administrator and Applications Engineer. I manage the database, application, and client programs. Build Reports in Tableau, Alteryx, and SSRS. Migrate data to other systems with SSIS packages. Maintain and update a website for self service for users. Write custom code for automation and cross team interactions.
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Senior Application Engineer
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Jan 2021 - Jun 2021
MetaSolv Administrator and Applications Engineer. I manage the database, application, and client programs. Build Reports in Tableau, Alteryx, and SSRS. Migrate data to other systems with SSIS packages. Maintain and update a website for self service for users. Write custom code for automation and cross team interactions.
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Application Engineer III
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May 2018 - Jan 2021
MetaSolv Administrator and Applications Engineer. I manage the database, application, and client programs. Build Reports in Tableau, Alteryx, and SSRS. Migrate data to other systems with SSIS packages. Maintain a website for self service for users.
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Applications Engineer II
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Jan 2017 - May 2018
MetaSolv Administrator and Applications Engineer. I manage the database, application, and client programs. Build Reports in Tableau, Alteryx, and SSRS. Migrate data to other systems with SSIS packages. Maintain a website for self service for users.
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Custom Development, Software Support Engineer II
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Apr 2014 - Jan 2017
Design, implement, test and support custom software solutions. Support integrated custom code and packaged applications to create solutions for business problems.
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Production Support Analyst II
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Apr 2012 - Apr 2014
Create scripts, programs, SQL, and updates to existing and new areas to Cycle30 and GCI's Internal systems. Perform daily, weekly, and monthly Billing Operations Tasks. Create New Automation for manual processes to reduce manual labor. Look for improvements in processes and implement solutions to fix.
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Production Support Analyst I
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Apr 2010 - Apr 2012
Maintain, update, and analyze issues relating to GCI/Cycle30s Custom Invoicing System. Research and fix Tier 1 issues with GCI’s Order to Cash Billing System using TOAD for Oracle. Document procedures on fixing Tier 1 issues.
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Workforce Management Administrator
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Dec 2007 - Apr 2010
Was the Database Administrator of a Microsoft Access multiuser database with implemented Workgroup Security and a split frontend/backend. Responded to requests from users for modifications, upgrades, and ADHOC reporting.Calculate Call trends, forecasts, and workload to provide required staffing for the Call Center.
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Integrated Technical Support Tech I
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Oct 2007 - Dec 2007
Answered phone calls from customers to troubleshoot Cable Modem/Email/Cable TV problems. Cross-sold products to customers
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Wells Fargo
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United States
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Financial Services
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700 & Above Employee
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Business Specialist
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Dec 2006 - Oct 2007
Manage business customer relationships for 2MM and under. Seek out and develop new business relationships.
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Personal Banker
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Sep 2004 - Dec 2006
Open accounts and input loan requests. Research issues on accounts to solve discrepancies.
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Owner
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Dec 2005 - Jul 2007
Owner of the MJ Heena Enterprise. It was a small East Indian Grocery store. Located on Northern Lights, across from Bombay Deluxe, near Carl's Jr. Owner of the MJ Heena Enterprise. It was a small East Indian Grocery store. Located on Northern Lights, across from Bombay Deluxe, near Carl's Jr.
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Alaska USA FCU
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Banking
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1 - 100 Employee
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Member Service Representative III
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Aug 2002 - Aug 2004
Open accounts and input loan requests. Input requests to a research department to find discrepancies. Performed teller transactions Open accounts and input loan requests. Input requests to a research department to find discrepancies. Performed teller transactions
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Fred Meyer
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Retail
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700 & Above Employee
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Parcel (bagger) / Cashier
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Jun 1998 - Jun 2002
Bagged groceries, got carts, and performed Cashier/Checking functions Bagged groceries, got carts, and performed Cashier/Checking functions
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Education
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2009 - 2018
University of Alaska Anchorage
Bachelor of Science (B.S.), Computer Science
Community
