Jeremy Munn
VP, Support & Success Operations at Conversica- Claim this Profile
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Bio
John V.
Bold, thoughtful leader, integrity, are what comes to mind when I think of Jeremy. It’s rare to have a leader who is genuine and places people first. Jeremy was fantastic to work with, his ability to motivate, drive solutions, think creatively, while having fun was rare to find in a leader. His hands on approach to career coaching, always motivated, and powerful personality won him the respect of our team and cross functional partners. He always brought a positive attitude, was ready everyday to tackle hard problems, and my favorite part was a always open door policy. Jeremy placed his people first, kept us going when it got hard, and no matter what always smiled. Jeremy is a rare leader, anyone would level up their team with him.
Amy DeShane
I hit the jackpot when I was paired with Jeremy as my mentor last fall through Seattle University. He has come to each of our monthly meetings ready and willing to share his experience and opinions based on the topics that I’ve asked to cover. Jeremy has also provided excellent insight on leadership and career development. He is especially knowledgeable about the tech and banking industries.
John V.
Bold, thoughtful leader, integrity, are what comes to mind when I think of Jeremy. It’s rare to have a leader who is genuine and places people first. Jeremy was fantastic to work with, his ability to motivate, drive solutions, think creatively, while having fun was rare to find in a leader. His hands on approach to career coaching, always motivated, and powerful personality won him the respect of our team and cross functional partners. He always brought a positive attitude, was ready everyday to tackle hard problems, and my favorite part was a always open door policy. Jeremy placed his people first, kept us going when it got hard, and no matter what always smiled. Jeremy is a rare leader, anyone would level up their team with him.
Amy DeShane
I hit the jackpot when I was paired with Jeremy as my mentor last fall through Seattle University. He has come to each of our monthly meetings ready and willing to share his experience and opinions based on the topics that I’ve asked to cover. Jeremy has also provided excellent insight on leadership and career development. He is especially knowledgeable about the tech and banking industries.
John V.
Bold, thoughtful leader, integrity, are what comes to mind when I think of Jeremy. It’s rare to have a leader who is genuine and places people first. Jeremy was fantastic to work with, his ability to motivate, drive solutions, think creatively, while having fun was rare to find in a leader. His hands on approach to career coaching, always motivated, and powerful personality won him the respect of our team and cross functional partners. He always brought a positive attitude, was ready everyday to tackle hard problems, and my favorite part was a always open door policy. Jeremy placed his people first, kept us going when it got hard, and no matter what always smiled. Jeremy is a rare leader, anyone would level up their team with him.
Amy DeShane
I hit the jackpot when I was paired with Jeremy as my mentor last fall through Seattle University. He has come to each of our monthly meetings ready and willing to share his experience and opinions based on the topics that I’ve asked to cover. Jeremy has also provided excellent insight on leadership and career development. He is especially knowledgeable about the tech and banking industries.
John V.
Bold, thoughtful leader, integrity, are what comes to mind when I think of Jeremy. It’s rare to have a leader who is genuine and places people first. Jeremy was fantastic to work with, his ability to motivate, drive solutions, think creatively, while having fun was rare to find in a leader. His hands on approach to career coaching, always motivated, and powerful personality won him the respect of our team and cross functional partners. He always brought a positive attitude, was ready everyday to tackle hard problems, and my favorite part was a always open door policy. Jeremy placed his people first, kept us going when it got hard, and no matter what always smiled. Jeremy is a rare leader, anyone would level up their team with him.
Amy DeShane
I hit the jackpot when I was paired with Jeremy as my mentor last fall through Seattle University. He has come to each of our monthly meetings ready and willing to share his experience and opinions based on the topics that I’ve asked to cover. Jeremy has also provided excellent insight on leadership and career development. He is especially knowledgeable about the tech and banking industries.
Credentials
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Design Thinking Bootcamp
Hasso Plattner Institute of Design at Stanford ( d.school )Mar, 2016- Nov, 2024 -
Six Sigma Greenbelt (Level II of III)
Motorola UniversityJun, 2008- Nov, 2024 -
Certified ScrumMaster (CSM)
Scrum AllianceJul, 2019- Nov, 2024 -
Insurance Agent, Accident, Health, Life, Variable Life & Variable Annuities (Expired Jul '04)
Washington State Office of the Insurance Commissioner -
Securities, Broker-Dealer Agent Registration - Series 7 & 63 (Expired Jul '04)
FINRA
Experience
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Conversica
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United States
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Software Development
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100 - 200 Employee
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VP, Support & Success Operations
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Feb 2023 - Present
Conversica’s Revenue Digital Assistants™ (RDAs) supercharge workforces such as marketing, sales, and customer success teams to acquire untapped revenue through perfectly structured conversations. With billions of human interactions spanning more than a decade, Conversica’s RDAs have learned to influence and persuade customers and prospects throughout the customer journey lifecycle. Unlike chatbots, Conversica RDAs are Powerfully Human and can hold meaningful conversations at every touchpoint to create brand loyalty and maximize every revenue opportunity. The result is increased operational efficiencies, reduced costs, and improved customer experiences. Show less
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Outreach
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United States
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Software Development
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700 & Above Employee
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Sr. Director, Support & Success Operations
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Sep 2020 - Jan 2023
Outreach is the leading sales execution platform that helps market-facing teams efficiently create and predictably close more pipeline. From prospecting to deal management to forecasting, our platform leverages automation and artificial intelligence to help revenue leaders increase efficiency and effectiveness of all go-to-market activities and personnel across the revenue cycle. Outreach is the leading sales execution platform that helps market-facing teams efficiently create and predictably close more pipeline. From prospecting to deal management to forecasting, our platform leverages automation and artificial intelligence to help revenue leaders increase efficiency and effectiveness of all go-to-market activities and personnel across the revenue cycle.
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DocuSign
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United States
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Software Development
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700 & Above Employee
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Sr. Director, Support & Success Operations
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May 2016 - Sep 2020
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Director, Self-Service & Content Management
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Sep 2014 - Apr 2016
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Redbox Entertainment Inc.
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United States
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Entertainment Providers
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700 & Above Employee
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Director, Customer Service - Program Management
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Oct 2012 - Sep 2014
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T-Mobile
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United States
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Telecommunications
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700 & Above Employee
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Sr. Manager, Customer Experience & BPO Ops
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Sep 2010 - Oct 2012
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Sr. Manager, Web & Social Media
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Nov 2008 - Sep 2010
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Manager, Product & Service Launch
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Oct 2006 - Nov 2008
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Sr. Analyst, Customer Support Analytics
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Aug 2005 - Oct 2006
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Analyst II, Launch Strategy & Planning
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Jul 2004 - Aug 2005
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LPL Financial
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United States
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Financial Services
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700 & Above Employee
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Financial Consultant
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Apr 1998 - Jul 2004
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Umpqua Bank
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United States
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Banking
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700 & Above Employee
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Customer Service Representative (CSR II - Personal Banker)
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Feb 1996 - Apr 1998
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Education
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2004 - 2007
Seattle University
Master of Business Administration - MBA -
1997 - 1999
University of Washington Bothell School of Business
Bachelor of Arts - BA, Business Administration -
1994 - 1997
Bellevue College
Associate of Arts and Sciences - AAS, Business Administration -
1991 - 1994
Redmond High School
High School Diploma, Certificate of Proficiency in Business Adminstration
Community
