Experience

J&A Media Services

• Canada
• Public Relations and Communications Services
• 1 - 100 Employee

• MEDIA INFORMATION SPECIALIST

  • Feb 2011 - Present

  Responsible for monitoring national media broadcasts for various clients and delivering concisely written summaries relevant to their Public Relations needs. Specializing in Northern & Aboriginal issues • Enhanced communication listening, writing and editing skills by monitoring national media broadcasts and summarizing key issues by request for various clientele. • Worked independently maintaining a personalized schedule for national broadcast regions while meeting targeted deadlines for some clients' special needs. Show less



University Health Network

• Canada
• Hospitals and Health Care
• 700 & Above Employee

• Human Resources Assistant [Internship]

  • Jan 2010 - May 2010

  Responsible for various HR functions of the department; Highlights included managing volunteer programs unsupervised, when my Supervisor took an unplanned leave of absence. RECRUITING & COMMUNICATION • Interviewed/advised potential volunteers with care for confidential information. • Organized and managed applicant interview appointments under direction from various supervisors from multiple departments. PROBLEM SOLVING & CRITICAL THINKING • Co-created first HR Student information session to develop better relationships between students and Senior HR leaders. • Developed rated behavioural interview questions to address manager’s unease in selecting proper candidates with strategic mission goals. ADMINISTRATION & TIME MANAGEMENT • Managed Volunteer Resources Music for the Heart & Soul program where responsibilities included: registering performers and scheduling concert times; organizing and promoting concerts within the hospital; introducing and thanking performers and audiences at concerts. Show less



Gyro Mazda

• Toronto, Canada Area

• Senior Service Advisor

  • May 1997 - May 2007

  COMMUNICATION & TRAINING COORDINATION • Advised, coordinated and sold services in growing department’s reputation for repair quality and consistency in a competitive marketplace. • Trained new hires on operating systems and office procedures while successfully fulfilling daily commitments to other customers’ servicing needs. PROBLEM SOLVING & BUSINESS DEVELOPMENT • Negotiated and resolved client service issues using sound judgement, tact and discretion, leading to lasting business relationships. • Consistently exceeded Customer Satisfaction Incentive targets and recognized by Mazda Canada’s Customer Service Index Award in 1999. ADMINISTRATION & ACCOUNTABILITY • Front-line responsibilities included responding to customers’ email and phone messages; record keeping, filing and managing repair order paperwork; organizing and booking client appointments. • Additional and/or progressive responsibilities included Relief Reception (Meridian multi-line phone system) and supervisory duties during managerial vacations. Show less