Director Of Development

• Feb 2020 - Present

Director Of Development

• Aug 2018 - Present

At Habitat for Humanity of the Charlotte Region, I work with an incredible team to build and maintain Habitat's relationships with stakeholders, community leaders, and volunteers. Together, we successfully bolster support for Habitat's ministry, fundraise to meet the growing demand for affordable housing in the region, and strive to leverage our resources strategically to serve more families. Habitat's operations are deceptively-complex. However, with our devoted, passionate, and skilled team members, we continue to find new and improved ways to build affordable homeownership opportunities for local families in need. Show less

Information Strategy and Financial Service Manager

• Nov 2012 - Aug 2018

As the Information Strategy and Financial Services Manager, my primary objectives included, management of; data, budgets, progress to strategic plans, major gift portfolios, and external relations with stakeholderIn this role, I would effectively collaborate on a daily basis with museum donors, patrons, team members, volunteers, and community partners to broaden the impact of The Mint’s mission. Fundraising and donor management is incredibly dependent on creating measurable goals, collecting quality data, and utilizing the institution’s resources to understand our donors and patterns of giving. On the opposite side of the spectrum, it’s the face-to-face interactions where I have the opportunity to understand the community’s needs and connect donors to what they are most passionate about. Show less

Guest Service and Volunteer Manager

• Jul 2011 - Nov 2012

As the Guest Services and Volunteer Manager, I focused on three objectives: ensuring that we create an outstanding guest experience for every person that enters the museum, build a team and internal culture of philanthropy, and build a volunteer program that allowed external stakeholders the opportunity to grow the Mint’s impact on the community.

Customer Service Manager

• 2005 - 2011

My primary objectives were to balance; the customer experience, data collection/entry, sales, and accounting/auditing/office management. Managing to the expectations of the customer and ensuring that each person has an outstanding experience shopping was a primary goal for my position. Outstanding performance required appropriately managing large teams of people, rotating projects, merchandising and marketing. My primary objectives were to balance; the customer experience, data collection/entry, sales, and accounting/auditing/office management. Managing to the expectations of the customer and ensuring that each person has an outstanding experience shopping was a primary goal for my position. Outstanding performance required appropriately managing large teams of people, rotating projects, merchandising and marketing.

Department Manager

• 2002 - 2006

Managing teams, promotions, product placement, sales/budgets, and customer experience. Managing teams, promotions, product placement, sales/budgets, and customer experience.