Experience

Pivot Group

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• President

  • Oct 2012 - Present

  I spend my days helping to lead the awesomeness at Pivot. Our team helps yours grow in a variety of ways including marketing consulting, leadership development, market research and customer experience coaching. We're here to serve! I spend my days helping to lead the awesomeness at Pivot. Our team helps yours grow in a variety of ways including marketing consulting, leadership development, market research and customer experience coaching. We're here to serve!



Valley Telecom Group

• United States
• Telecommunications
• 1 - 100 Employee

• Chief Strategy Officer

  • Mar 2007 - Oct 2012

  I led the teams responsible for product development, marketing, advertising and sales on both residential and commercial sides. I provided the strategic direction for the future growth of the company through new services, advancements to existing services or through partnerships that could open up new markets and revenue possibilities. I led the teams responsible for product development, marketing, advertising and sales on both residential and commercial sides. I provided the strategic direction for the future growth of the company through new services, advancements to existing services or through partnerships that could open up new markets and revenue possibilities.



National Rural Telecommunications Cooperative (NRTC)

• Regional Business Manager

  • Sep 2005 - Mar 2007

  Responsible for creating and maintaining member relationships in NRTC's largest geographical area covering Alaska to Hawaii to Texas. *Met or exceeded all defined product and/or subscriber goals in a fast moving and technologically advanced industry. *Spoke extensively at regional and national telecommunications events as well as numerous ILEC board meetings. * Presentations to cover any and all of the latest telecommunication services. *Assisted members in the development of marketing and sales programs so that NRTC's and member's goals are attained. *Maintained effective reporting of business activity in company database (MRM). *Successfully acted as a company liaison to all members when critical product changing information needs to be communicated whether that information is positive or negative. *Trained telephone and electric utility staffs for consultative selling



NCTC North Central

• United States
• Information Technology & Services
• 1 - 100 Employee

• Director of Marketing & Customer Service

  • Jan 2002 - Sep 2005

  Researched, developed and implemented emerging telecommunications product management strategies for various telecommunication products for voice, video and data (Video over DSL,; Max, DirecTV, DSL, WildBlue, Security Systems and VoIP ) o DSL Penetration Rate increased by 300% Created and implemented marketing strategies that are in line with cooperative objectives for traditional telco products (local, long distance, calling features, internet...) Successfully and solely managed all marketing and public relations aspects for launch of CLEC which turned profitable in 3 years o Competing Digital Cable Company went out of business o Have taken 90% of access lines from incumbent LEC Managed the day to day marketing and strategic goals of the cooperative to make sure we are on target with projected revenue and sales goals as well as ROI Handled all aspects of digital cable product including relationships with cable programmers, contract negotiations, channel line-ups and positioning as well as packaging, pricing, bundling and competitive strategy Successfully managed and trained a multiple office customer service staff of 20 individuals in all cooperative products and services Implemented new training initiatives for customer service staff to learn every aspect of our business from new service to engineering to final installation Successfully managed and oversaw the design, construction and staff of 2 new cooperative offices in an 18 month period