Jeremy Zhang

CSR consultant at HANPASS
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Contact Information
us****@****om
(386) 825-5501
Location
Seoul, South Korea, KR
Languages
  • English Professional working proficiency
  • Korean Professional working proficiency
  • Mandarin Native or bilingual proficiency
  • Taiwanese(Fukien Dialect) Native or bilingual proficiency

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Credentials

  • Korean Immigration and Integration Program, Level 5 (KIIP - 사회통합프로그램)
    Ministry of Justice - Republic of Korea
    Mar, 2018
    - Nov, 2024

Experience

  • HANPASS
    • South Korea
    • Financial Services
    • 1 - 100 Employee
    • CSR consultant
      • Dec 2021 - Present

      -Communicate with third-party processors and track payments or payouts with third-party processors. (China Union Pay, Western Union, Alipay, etc.)-Provide professional and efficient assist clients with remittance troubleshooting, in addition to responding to perform related tasks.-Probe users’ situations and solve problems independently while working with a team to deal with urgent or tricky issues.-Handle clients' inquiries and satisfy their needs through calls or messages in a high-energy environment. -Process complicated remittance and line items including charges, refunds, adjustments.-Comply with industry standards and regulations regarding sensitive clients' information.-Investigate and document bugs, complaints, product issues.

  • LingoAce
    • Singapore
    • E-Learning Providers
    • 200 - 300 Employee
    • Mandarin tutor
      • Sep 2020 - Nov 2021

      -After each class, actively communicate with parents and feedback on the classroom situation, summarize the students' phased learning, and provide high-quality teaching services.-According to the level of the students and the demands of the parents, make targeted preparations for lesson preparation and organize classroom teaching.-Use the online platform to conduct live teaching, control the learning progress according to the situation of the students, and teach students per their aptitude.-Responsible for Mandarin teaching for overseas students, improving students' Mandarin listening and speaking skills.

  • UBASE
    • South Korea
    • Outsourcing/Offshoring
    • 1 - 100 Employee
    • CX Specialist-Airbnb Partner Site Ubase
      • Aug 2017 - Aug 2020

      -Deliver high-quality client experience by providing friendly and effective service with multiple languages' selection assistance such as English, Mandarin as communication service.-Act as the first point of contact to assist clients through inbound or outbound phone calls, emails, and messengers apps on various topics.-Demonstrate excellent soft skills as being cooperative during solving ambiguous issues that are required to assist clients in decision-making.-Response professionally even during an urgent situation and proactively mediate situations with clients to identify the best solution.-Manage expectations of clients' complaints while maintaining an NPS above 90%.

Education

  • Kyung Hee University 경희대학교
    Master's degree, Graduate school of media & communication
    2022 -
  • 세명대학교
    Bachelor of Arts - BA, English
    2015 - 2017
  • 长春大学
    College, Business administration
    2012 - 2015

Community

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