Experience

Thrift, LLC

• United States
• Retail
• 1 - 100 Employee

• Chief Executive Officer

  • Nov 2017 - Present

  Owner/operator of a thrift and consignment store. The store focuses on high quality clothing, housewares, and accessories. However, it also sales original products created by black entrepreneurs. The store is highly focused on community building and economic stability within the black community. Owner/operator of a thrift and consignment store. The store focuses on high quality clothing, housewares, and accessories. However, it also sales original products created by black entrepreneurs. The store is highly focused on community building and economic stability within the black community.



Cook County Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Regional Operations Director

  • Jun 2019 - Mar 2021



Access Community Health Network

• United States
• Hospitals and Health Care
• 500 - 600 Employee

• Regional Operations Manager

  • Dec 2016 - Jun 2019

  Responsibilities: Operational oversight for 9 primary care and specialty health centers Accountable for regional quality metrics, TJC compliance and HRSA compliance Operations representative for region on quality committees, governance committees and ad-hoc committees Leadership development, coaching, and oversight of health center managers within the regionAccomplishments: Increased regional patient satisfaction by 5% Increased cash collections by 20% $1.9 Million dollar surplus at the close of the fiscal year. Served as the community health fair committee chair bringing thousands of dollars in savings and donations to the organization. Doubled health fair attendance and brought positive ROI. Increased provider schedule utilization by 15% Successfully integrated substance abuse treatment program (Buprenorphine) into the region Increased the practice size and patient volume across 3 health centers and stabilized the other half.. Show less

• Health Center Manager

  • Aug 2014 - Jul 2017

  The center has OB/GYN, and family practice services. The Health Center Manager is responsible for health center revenue, staffing, budgeting, and day to day operations. Responsible for creating growth in encounters and planning/forecasting for the health center.

• Patient Access Manager

  • Nov 2012 - Dec 2014

  After managing the launch of the central scheduling department pilot, examined data to develop the policies and procedures of this department. Responsible for the continued optimization and expansion of this department including systems, staffing, and technology. Works in conjunction with the 40+ health centers within the organization to bolster patient volume and increase preventative care outcomes. Increased patient satisfaction in phone systems and appointment availability. Also, maintains a 7 second average answer time while keeping the average talk time below 2 minutes and 30 seconds with a 5,000 call per week volume. Show less

• Clinical Operations Project Manager

  • Oct 2011 - Mar 2013

  Managed the successful pilot of a new call center for the organization. Served as the interm manager of the call center while working on the expansion of its services. Managed the implementation and operation of a dictation systems for the clinial providers of the organization. Developed reporting for provider productivity, HR, and finance.



Northern Illinois University

• United States
• Higher Education
• 700 & Above Employee

• Assistant Business Director, Tri-County Community Health Center

  • Oct 2010 - Oct 2011

  Clinic Administrator for a Rural Health Center operated through NIU. Clinic Administrator for a Rural Health Center operated through NIU.



Argonne National Laboratory

• United States
• Research Services
• 700 & Above Employee

• Officer and Inventory Assistant

  • Aug 2010 - Oct 2010



Dekalb Area Retirement Center

• Resident Services Assistant

  • Nov 2009 - Jun 2010

  Hired because of the work I completed during my internship. Planning and implementing programming for Oak Crest Residents. Hired because of the work I completed during my internship. Planning and implementing programming for Oak Crest Residents.



Hampton

• United States
• Hospitality
• 700 & Above Employee

• Front desk associate and night auditor

  • Jun 2007 - Sep 2009

  Responsible for auditing the hotel records and closing accounts Awarded a cash prize for winning the "Catch Me at My Best" program for costumer service and hospitality Responsible for auditing the hotel records and closing accounts Awarded a cash prize for winning the "Catch Me at My Best" program for costumer service and hospitality



Argonne National Laboratory

• United States
• Research Services
• 700 & Above Employee

• Fire Watch Officer

  • Nov 2007 - Jan 2008

  Responsible for the safety and security of employees & patrons of the property through fire watch patrols Responsible for the safety and security of employees & patrons of the property through fire watch patrols



TASC, INC

• Data Entry Assistant

  • Jun 2007 - Aug 2007

  Data entry pertaining to placement of recently released prison inmates into post incarceration facilities Gathered information on prisoners and facilities through research in order to update and enter data Clerical work and formulating informational packets on treatment facilities, halfway houses, and group homes Data entry pertaining to placement of recently released prison inmates into post incarceration facilities Gathered information on prisoners and facilities through research in order to update and enter data Clerical work and formulating informational packets on treatment facilities, halfway houses, and group homes



Ohio University Residence Life

• Resident Assistant

  • Sep 2006 - Jun 2007

  Responsible for organizing and implementing programming for students to participate Responsible for distributing information through creating flyers and bulletin boards Responsible for checkouts, check-ins, lockouts, and room inspections Responsible for organizing and implementing programming for students to participate Responsible for distributing information through creating flyers and bulletin boards Responsible for checkouts, check-ins, lockouts, and room inspections