Jeremy Vernon
Desktop Engineer at Arma Global Corporation- Claim this Profile
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Topline Score
Bio
Credentials
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Security+
CompTIA -
A+
CompTIA
Experience
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ARMA Global Corporation, A General Dynamics Company
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IT Services and IT Consulting
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200 - 300 Employee
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Desktop Engineer
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Aug 2012 - Present
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Verizon
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical Support
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2009 - 2011
Technical Support •Trouble shooting of standard phones for voice service and data service •Trouble shooting of “smart phones” for voice, data, and sync services •Installation of data card software on personal and corporate customer computers Advanced Technical Support (2010-2011) •In-depth trouble shooting of “smart phone” devices •Setup of data card networks for customers •Average of 35 to 40 calls per day •Installation of data cards on routers for home networks as well as individual personal computers Sales and Activation (2010-2011) •Sales of phones both regular and smart •Activation of devices both manually and automatically Retention (2010-2011) •Understanding of customer value and loyalty •Retention of customers
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Circuit City
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Technology, Information and Internet
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700 & Above Employee
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Senior Computer Sales
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2008 - 2009
Senior Computer Sales •In-depth knowledge of computers, computer components, and accessories •Computer service knowledge and troubleshooting techniques •Management of sales representatives •Product facing and layout Senior Computer Sales •In-depth knowledge of computers, computer components, and accessories •Computer service knowledge and troubleshooting techniques •Management of sales representatives •Product facing and layout
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Education
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2007 - 2009
ECPI University
BS Computer Science, Network Security Management -
2006 - 2009
ECPI College of Technology, Virginia
BS, Computer and Information Science (Networking & Security Management)
Community
