Experience

Godfrey Hotel & Cabanas Tampa
• United States
• Hospitality
• 1 - 100 Employee
• Executive Housekeeping

  • Feb 2021 - Present


Renaissance Hotels

• United States
• Hospitality
• 700 & Above Employee

• Assistant Rooms Operation Manager

  • Oct 2018 - Mar 2022

  293 rooms hotelAs a Assistant Rooms Operation Manager I was assisting in overlooking the stylist as well as reception team with daily operation. - Ordering of supplies, maintain a monthly budget.- Scheduling based on occupancy of the hotel.- Opening and closing the daily operations.- Running weekly WIG meetings.- Payroll and end month reports.- Daily inspection for rooms and lobby areas.- Upkeep of Lost and Found.- Training and development.Incorpaorated REX/HotSOS to the Reception team so they can better understand the process of room rushing, adding special request, reading stylist credit, time frame of room on waited reservations. Established an inventory to help place orders and save on cost. Show less

• Operation Supervisor

  • Jan 2015 - Oct 2018

  293 rooms hotelAs a Operation Supervisor I was overseeing the Reception team in all shifts and insuring that all job duties and guest satisfactory was always present. Also was a weekend MOD. Invested and resolved customer concerns. Assisted events with group blocking and billing information. Assisted other departments overseeing staff and accuracy of guest satisfactions.- Training new hire ambassadors.- Executing lead measures.- Department scheduling.- Ordering supplies for front office and gift shop.- Leading/closing daily operations.- Responding to Guestvoice alerts.- Assisting the Operations Manager in day to day operation.- Ensuring Guest satisfactory.- Assisting Event Management with room blocking and accurate billing/routing to guest rooms.- Assisting Stylist team using the Rex system for special request, room rushing, early arrivals and late check out.Leader of the Quarter for 2016, rolled out Housekeeping Rex system for the Reception team. rolled out A la carte formally In Room Dining. Show less



Marriott Hotels

• United States
• Hospitality
• 1 - 100 Employee

• Housekeeping Su

  • Jan 2012 - Jan 2015

  298 rooms hotelPromoted to help lead a team of 40+ housekeepers and assist with daily operations. Keep track of everyday logs, work closely with Front Office to make sure request are met for every guest.- Ordering of supplies, maintain a monthly budget.- Scheduling based on occupancy of hotel.- Opening and closing the daily operations.- Assisting the Housekeeping manager.- Running weekly WIG meetings.- Payroll and end of month reports.- Daily inspections for rooms and lobby areas.- In charge of Lost and Found.Incorporated ileftmystuff.com program for lost and found to better assist with accurate findings and delivery to the guest. Established permanent feather free rooms to help expedite guest needs when requesting a room. Promoted a night time laundry/houseman to sock carts with linen and also assist with nightly housekeeping duties. Created a system to keep inventory and also organize guest supplies to bring cost down in the department.- Earned a Spirt to Serve award, Awarded Department of the Quarter, Earned my Certificate of Cleanliness Show less

• Guest Service Representative

  • Sep 2009 - Jan 2012

  298 rooms hotelAs a Guest Service Representative/At your service I assisted with daily operations. Help lead our Guest Service Satisfaction scores by given each guest the best service.- Assist in daily operations.- Ensure guest needs are met at the time of check-in.- Ensure payment method is accurate at check-out.- Room blocking based on guest needs.- Answering guest calls for room service, request from guest and staff members from other departments.- Seeking for the best rooms based on the needs of the guest.Employee of month. Assisted all 3 shifts at the front desk to better understand the operations. Worked in banquets and loss prevention for more knowledge. Show less