Experience

Evernorth Health Services

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Data Measurement and Reporting Senior Manager

  • Dec 2014 - Present

  As a key member of the Government Business Segment Data & Analytics Senior Leadership team, I provide strategic and operational leadership to drive continuous improvement in operating and process performance through operational and analytical reporting and web app development. Leading a team of 30+ staff, I manage a highly matrixed organization with an annual budget exceeding $6m. In this role I work closely with operations and IT professionals, across the enterprise, to identify improvement… Show more As a key member of the Government Business Segment Data & Analytics Senior Leadership team, I provide strategic and operational leadership to drive continuous improvement in operating and process performance through operational and analytical reporting and web app development. Leading a team of 30+ staff, I manage a highly matrixed organization with an annual budget exceeding $6m. In this role I work closely with operations and IT professionals, across the enterprise, to identify improvement opportunities, set priorities, and enable data- based decision making. Key Contributions • Senior member of MHK Data Integration project supporting the business and compliance related reporting needs, prioritization, and intake process design. • Subject matter expert for two separate Maximum Out of Pocket (MOOP) Reconciliation project. These projects involved multiple operational team with a variety of reporting needs and process changes, totaling a combined value of $20m+ in refunds to providers and members. • As a member of the Affordability Initiative leadership team I am responsible for managing reporting of $12m+ in funded Payment Integrity/Cost Avoidance & Reduction initiatives. • To date I have provided executive & leadership coaching for external and internal clients (including members of the International Markets Senior Leader program), as part of the Cigna Coaching Center of Excellence, totaling 100+ hours. • Manage development and maintenance of 300+ reports, dashboards & apps supporting operational teams. • Developed operational efficiencies supporting a 3x increase in intake requests without an increase in average turnaround time. No incremental headcount. Delivered through self-service and automation. • Received average of 2,400+ development requests yearly over last 3 years, SLA 3-7 days with 85-90% resolution within SLA. • Member of Compass project supporting provider data conversion. The project goal was to convert to a new claims payment platform. Show less



International Coaching Federation

• United States
• Non-profit Organizations
• 500 - 600 Employee

• Certified Professional Coach

  • Oct 2019 - Present



John Maxwell Team

• Professional Training and Coaching
• 300 - 400 Employee

• Certified Professional Coach and Trainer

  • Aug 2019 - Present

  Greater Nashville Area, TN



Music City Photography Tours

• Owner

  • Feb 2019 - Present

  Greater Nashville Area, TN www.musiccityphotographytours.com



Yellow Umbrella Photography

• Owner/Photographer

  • May 2016 - Present

  Spring Hill, TN



Cigna Healthcare

• Hospitals and Health Care
• 700 & Above Employee

• Technical Support Manager

  • Mar 2012 - Dec 2014

  Nashville, Tennessee • Recruited to lead new production support team (six developers and three application specialists) for the payer system QNXT, supporting 1 million Medicare and Medicaid members, and 4,100 active users. • Accountable for resolution of issues defined as high/critical business impact across IT and business, with an average of 105 incidents recorded per month and a 93.56% resolution rate. • Responsible for 24/7/365 IT operations support, including file transfers, job execution and… Show more • Recruited to lead new production support team (six developers and three application specialists) for the payer system QNXT, supporting 1 million Medicare and Medicaid members, and 4,100 active users. • Accountable for resolution of issues defined as high/critical business impact across IT and business, with an average of 105 incidents recorded per month and a 93.56% resolution rate. • Responsible for 24/7/365 IT operations support, including file transfers, job execution and batch automation with an average of 120 requests per day. • Created processes and documentation to manage work intake and monitoring of development team SLAs. • Provided custom development and production support for QNXT claims management system. • Coordinated support operations for the team and worked with various business leaders to provide status updates and determine priorities. • Experienced in working with requirements from CMS. Standardize mandated reports, universe reports. Show less



Kirby Risk

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 400 - 500 Employee

• IT Project Manager

  • Dec 2006 - Mar 2012

  Provide organization and structure for IT projects and processes. Coordinated with various business units to determine their requirements and worked with developers to create solutions that addressed the needs.

• Application Analyst

  • Dec 2006 - Mar 2012

  Develop solutions to address various business requirements. Provide primary support for sales and marketing business units. Lead IT support for Tour de Force CRM implementation project. Developed web-based solution to support Sales operations, based on MOSS 2007 utilizing InfoPath Forms Services, SSRS, Performance Point, Excel pivot tables and SQL Server technologies, creating an annual savings of $72k. IT Project Manager Provide organization and structure for IT projects and… Show more Develop solutions to address various business requirements. Provide primary support for sales and marketing business units. Lead IT support for Tour de Force CRM implementation project. Developed web-based solution to support Sales operations, based on MOSS 2007 utilizing InfoPath Forms Services, SSRS, Performance Point, Excel pivot tables and SQL Server technologies, creating an annual savings of $72k. IT Project Manager Provide organization and structure for IT projects and processes. Coordinated with various business units to determine their requirements and worked with developers to create solutions that addressed the needs.



Computer Solutions

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Owner

  • Jan 2003 - Feb 2012

  Provide businesses and users with quality, low-cost solutions for their technology needs in the areas of networking, antivirus solutions, hardware purchases, consultation and training. Modernized operations for Historic Prophetstown by upgrading desktop and server hardware, implementing antivirus and backup solutions, and establishing line-of-site wireless connectivity.



Wabash

• United States
• Truck Transportation
• 700 & Above Employee

• Computer Operations Supervisor

  • Jun 1997 - Dec 2006

  Managed team of 6 PC technicians who provided support for 1300 users, across 35 branch locations and 2 manufacturing facilities, including 700 PC's and laptops, and related hardware. Negotiated license renewal for Microsoft applications resulting in an immediate savings of $46k Implemented Altiris eXpress server which reduced PC/Laptop setup time from 3-4 hours to approximately 30 minutes Managed enterprise software license compliance for PC and server applications Administered… Show more Managed team of 6 PC technicians who provided support for 1300 users, across 35 branch locations and 2 manufacturing facilities, including 700 PC's and laptops, and related hardware. Negotiated license renewal for Microsoft applications resulting in an immediate savings of $46k Implemented Altiris eXpress server which reduced PC/Laptop setup time from 3-4 hours to approximately 30 minutes Managed enterprise software license compliance for PC and server applications Administered computer hardware procurement within a $250k annual refresh budget Implemented Websense server to provide web content filtering and reporting Assisted with implementation of VMWare server, reducing physical space requirements and lowering costs associated with server management and disaster recovery Research & Development Responsible for researching and integrating technologies that could be utilized in daily business operations to provide cost reduction or improved efficiencies. Implemented a wireless network to support handheld devices Deployed Compaq iPaqs for wireless connectivity to Citrix servers in order to access applications designed to track manufacturing cycle times Implemented PC "recycling" program by loading older PCs with Red Hat Linux and Citrix ICA to act as "thin clients," resulting in an immediate savings of over $40k Assisted with daily administration of Citrix Metaframe farm, WinNT/2k file and print servers Assisted with administration of Cisco Pix firewall

• Applications Specialist

  • Jun 1997 - Dec 2006

  Design and support Lotus Domino applications for Lotus Notes clients and web users. Functioned as the Lotus Notes administrator in a multi-server, multi-platform (Windows NT/2000, IBM AS/400 and Red Hat Linux) environment Implemented Lotus Sametime server Functioned as corporate Anti-Virus administrator Created and led corporate training for Lotus Notes



ENTEX Information Systems

• Customer Engineer

  • Apr 1997 - Jun 1997

  Provided support at various customer locations, including PC maintenance and upgrades, software installation and configuration



United Cities Gas Company

• Senior Information Specialist

  • Jun 1995 - Apr 1997

  Worked in a team environment providing support for company platforms Developed Lotus Notes applications to support business operations Designed and maintained the company Intranet Created support documentation and wrote articles for the company newsletter Provided product training for Lotus SmartSuite and OS/2 TECHNOLOGY Platforms:Windows, OS X, OS/400, Linux, OS/2, Netware, Activant Eclipse Development:Lotuscript, HTML, JavaScript, Java, XML, Visual Basic… Show more Worked in a team environment providing support for company platforms Developed Lotus Notes applications to support business operations Designed and maintained the company Intranet Created support documentation and wrote articles for the company newsletter Provided product training for Lotus SmartSuite and OS/2 TECHNOLOGY Platforms:Windows, OS X, OS/400, Linux, OS/2, Netware, Activant Eclipse Development:Lotuscript, HTML, JavaScript, Java, XML, Visual Basic, C# Software: Lotus Domino/Sametime, BES, Altiris, Citrix, Websense, MS Proxy/ISA, SQL Server, MOSS, SharePoint, Lotus Notes, SmartSuite, VMWare, IBM WSAD, Antivirus, Visual Studio, SMP, iMovie, Keynote, MS Office, Tour de Force CRM CERTIFICATIONS IBM Certified Advanced Application Developer - Lotus Notes and Domino 6/6.5 CLP Lotus Notes Principal Application Developer R4 & System Administrator R4 Show less