Jeremy Stevens

Network Engineer I at Arvig
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Contact Information
us****@****om
(386) 825-5501
Location
Sartell, Minnesota, United States, US
Languages
  • English -

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Credentials

  • CompTIA Network+ ce Certification
    CompTIA
    Oct, 2019
    - Oct, 2024
  • MEF-CECP
    MEF Forum
    Aug, 2022
    - Oct, 2024

Experience

  • Arvig
    • United States
    • Telecommunications
    • 200 - 300 Employee
    • Network Engineer I
      • Sep 2021 - Present

      • Diagnose and resolve network connectivity issues• Monitor network performance and provide statistical data• Escalated emergency technical issues beyond knowledge to maintain optimum up-time• Collaborate with vendors to identify best options for optimizing network performance• Monitored network capacity and performance to diagnose and resolve complex network problems• Manage all CPE deployments across various platforms and establish baseline configurations and best practices• Troubleshoot complex multi-vendor network service provider issues• Installed, configured, and maintained network equipment Show less

    • NOC Technician II
      • Dec 2020 - Sep 2021

      Provide Network Support, Network Monitoring and support for escalated Priority Customers.• Troubleshooting Cisco Router Equipment• Troubleshooting Calix Equipment• Troubleshooting Accedian Equipment• Troubleshooting HPBX Systems• Detailed Change Management Process and RFO• Usage of various Network Monitoring Tools• Demonstrate Critical Thinking and Live Troubleshooting• Take Control of an Outage Situation and Orchestrate Resolution• Perform Software/Firmware Upgrades on Cisco Equipment Show less

    • NOC Technician I
      • Apr 2019 - Dec 2020

      Provide Network Support, Network Monitoring and support for escalated Priority Customers.• Troubleshooting Cisco Router Equipment• Troubleshooting Calix Equipment• Troubleshooting Accedian Equipment• Detailed Change Management Process and RFO• Usage of various Network Monitoring Tools• Demonstrate Critical Thinking and Live Troubleshooting• Take Control of an Outage Situation and Orchestrate Resolution

  • Meridian Asset Services
    • United States
    • Financial Services
    • 1 - 100 Employee
    • Desktop Support Specialist II
      • Nov 2018 - Mar 2019

      Provide IT support for employees/customers and break/fix inventory.• Set up and Manage MDT Server• Update and Deploy Images through MDT Server• Organize and Inventory Desktops and Hardware• Set up WSUS Server• Create User Website Access via SQL• AD Account Creation/Permissions• Phone System Migration• Management of UPS/Fedex Shipping Server

    • Project Specialist | Service Desk Analyst
      • May 2018 - Nov 2018

      Provide IT support for employees and customers.• Develop IT Standardized Communications• Thorough Knowledge of UPS Worldship and FedEx Ship Manager• Asset Database Management• Client Data Extraction • Customer Support• Create User Website Access via SQL• AD Account Creation/Permissions• Document New Practices and Standardization• Troubleshoot Hardware/Software• Mentor Employees New to IT

  • CBRE
    • Italy
    • Real Estate
    • Data Center Technician
      • May 2017 - Apr 2018

      Works with many platform teams to perform remote hands support and hardware troubleshooting. • Rack and Stack Hardware Installations • Perform Cable Installation and Testing • Perform Physical Audits • Customer Support • E-Waste Management • Install OS on Servers and Appliances • Troubleshoot Hardware • Use of ServiceNow Ticketing System Works with many platform teams to perform remote hands support and hardware troubleshooting. • Rack and Stack Hardware Installations • Perform Cable Installation and Testing • Perform Physical Audits • Customer Support • E-Waste Management • Install OS on Servers and Appliances • Troubleshoot Hardware • Use of ServiceNow Ticketing System

  • Alexandria Technical and Community College
    • United States
    • Higher Education
    • 100 - 200 Employee
    • Senior Helpdesk Technician
      • May 2016 - May 2017

      Provide IT customer support for employees and students. • Inventory Assets • Troubleshoot Hardware/Software • Computer Maintenance • Customer Support • Mobile Device Support • Use of KACE Ticketing System Provide IT customer support for employees and students. • Inventory Assets • Troubleshoot Hardware/Software • Computer Maintenance • Customer Support • Mobile Device Support • Use of KACE Ticketing System

Education

  • Alexandria Technical and Community College
    Associate’s Degree, Information Technology
    2015 - 2017

Community

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