Director of IT

• Jun 2015 - Present

Director of IT

• Jun 2015 - Present

Head of IT

• Jul 2007 - Jul 2014

As part of the senior management team I help to drive the strategic planning and development of the company. I manage a team of up to 8 people, responsible for all aspects of IT and telecommunications systems across the estate, and all infrastructure, hardware and application support. The IT team under my management are responsible for ensuring that the company and clients IT requirements are met for each of the different client contracts. Responsible for setting and meeting all IT and telecommunications targets, budgets, KPI’s and planning of future developments. Risk management and mitigation Show less

IT Manager

• Feb 2000 - May 2007

I was responsible for all aspects of the companies computer and telephony operations. I had responsibility for setting and maintaining the IT budget and managing the staff within the department. I was responsible for all aspects of the companies computer and telephony operations. I had responsibility for setting and maintaining the IT budget and managing the staff within the department.

IT Manager

• Jan 1997 - Feb 2000

Responsible for all aspects of the company’s computer and telephony operations. I was employed as the company were changing premises and had total responsibility for the network infrastructure that was installed into the new building, from design to implementation, working very closely with the company involved to ensure that the immediate needs were met, and the layout was flexible and scalable enough for any future requirements. I installed and configured a new company accounting system running on a Unix server. I was heavily involved in the setting of IT budgets at the start of the financial year, and responsible for ensuring that expenditure was kept within them. When Poulters expanded to include PoulterNet the web arm of the agency I was responsible for all technical aspects, including the setting up and managing of all web hosting and recruitment of technical staff. Show less

Technical Support Manager

• Jul 1995 - Jan 1997

Working for this small Value Added reseller my primary responsibilities were for any network operations of their customers, from design and installation to support. Working for this small Value Added reseller my primary responsibilities were for any network operations of their customers, from design and installation to support.

Technical Support Engineer

• Jun 1993 - Jul 1995

Provide third level Technical support to end users of dan PC’s, and support to third party field engineers. I was also responsible for the small workshop in Leeds, providing repairs, upgrades and configuration for customers. Whilst dan did not normally provide on-site support I would visit any large corporate clients that were having difficulties, or had any concerns as to the quality of the equipment or the level of support that they would receive to reassure them of the standards that we could provide Show less