Experience

FIDELITONE

• United States
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• General Manager

  • Dec 2019 - Present

  P&L, customer satisfaction, inventory, shipping and receiving, and last mile delivery of product. Act as a liaison between the facility and corporate office. Educate employees on company policies and procedures, and direct them to the appropriate person. Ensure that all order cycle time metrics are achieved for the customer, and maintain accurate inventory records. Identifies employees’ skills and develops them by coaching and counseling on a regular basis. Ensures that staff is properly trained per customer requirements. Show less



Vox Mobile

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Configuration Manager

  • Nov 2018 - Jul 2019

  Maintained receiving, inventory, device configuration, and logistics operations by initiating, coordinating, and enforcing operational and personnel policies and procedures. Led Six Sigma and lean manufacturing initiatives that reduced labor costs by 20% while increasing productivity and quality metrics by 40%, and 20%, respectively. Introduced employee-recognition programs, labor/management communication forums, and career-pathing opportunities that boosted staff retention, morale, and satisfaction to new bests. Performed capacity planning functions by preparing production forecasts and analyzing project pipeline. Show less



Pace Runners, Inc.

• United States
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Operations Manager

  • Oct 2016 - Oct 2018

  Strategically planned and managed logistics, warehouse, transportation, and customer service for one of the largest E-Commerce Corporations in the world. Led and developed a team of 3 managers, 10 dock supervisors, and 60-100 contractors according to company principles. Created a center of excellence by leading all centers in operations metrics. Supported all safety programs and OSHA compliance to ensure a safe work environment for all associates and managers. Strategically planned and managed logistics, warehouse, transportation, and customer service for one of the largest E-Commerce Corporations in the world. Led and developed a team of 3 managers, 10 dock supervisors, and 60-100 contractors according to company principles. Created a center of excellence by leading all centers in operations metrics. Supported all safety programs and OSHA compliance to ensure a safe work environment for all associates and managers.



Maxim

• Operations Manager

  • Feb 2013 - Feb 2016

  Manage home preservation on vacant properties that range from general yard maintenance to full rehabs in Eastern United States. Grew pre-existing client portfolios along with establishing new clients for 100% overall business growth. Implemented software to field users for instant results to improve performance metrics. Negotiated with clients and vendors to optimize profits. Manage home preservation on vacant properties that range from general yard maintenance to full rehabs in Eastern United States. Grew pre-existing client portfolios along with establishing new clients for 100% overall business growth. Implemented software to field users for instant results to improve performance metrics. Negotiated with clients and vendors to optimize profits.



FedEx Services

• Truck Transportation
• 700 & Above Employee

• Operations Specialist

  • Feb 2007 - Feb 2013

  Identify and negotiate with drivers to effectively reduce cost. Recruit, onboard, and train all safety requirements and OSHA regulations. Communicate services and updates on all high value expedited shipments. Manage equipment for field users. Identify and negotiate with drivers to effectively reduce cost. Recruit, onboard, and train all safety requirements and OSHA regulations. Communicate services and updates on all high value expedited shipments. Manage equipment for field users.



GE Money Bank

• Czechia
• 1 - 100 Employee

• Supervisory Analyst

  • Feb 2001 - Feb 2006

  Created, analyzed, and maintained proper staffing models to maximize collections operational efficiencies within automated dialer. Managed projects from a wing-to-wing perspective to implement process improvements. Led teams in multiple sites in multiple countries. Ensured standardization of daily practices with FDCP Compliance regulations. Created, analyzed, and maintained proper staffing models to maximize collections operational efficiencies within automated dialer. Managed projects from a wing-to-wing perspective to implement process improvements. Led teams in multiple sites in multiple countries. Ensured standardization of daily practices with FDCP Compliance regulations.