IT Manager

• Mar 2022 - Present

IT Manager

• Jun 2021 - Dec 2021

Information Systems Technician

• May 2014 - Jan 2021

Audio Video Specialist

• May 2014 - Jan 2021

Upgrade and maintain courtroom technology (Crestron, Extron, BiAmp, LectroSonic, Cisco, etc.). Upgrade and maintain courtroom technology (Crestron, Extron, BiAmp, LectroSonic, Cisco, etc.).

Desktop Support Analyst

• Apr 2013 - May 2014

• Providing advice and support to all users including printing, software and hardware related issues • Maintain and Troubleshoot desktop and server hardware & software • Assist with the implementation of new systems • Installation, maintenance, update and support of all applications, systems and communications software • Planning, scheduling and implementing network hardware and software maintenance requirements and upgrades • Troubleshoot network, systems and applications identifying and correcting malfunctions and other operational issues • Assist with development and enhancement of relevant standards, procedures and guidelines • Carry out all administration matters including, monitoring system performance, ensuring successful back up procedures and developing/ implementing disaster recovery procedures • Setting up the communication infrastructure to provide effective, efficient interaction with a prescribed user area

Computer Operator I

• Jul 2012 - Feb 2013

• Assist clients with PC and printer software/hardware issues • Image desktop and laptop PCs with court image using Novell Zenworks deployment solution • Assist other technicians with day to day activities (PC and printer deployment/installation) • Setup and assist clients with court’s video teleconference (VTC) technology • Setup and assist clients with courtroom audio/video (A/V) technology • Assist clients with PC and printer software/hardware issues • Image desktop and laptop PCs with court image using Novell Zenworks deployment solution • Assist other technicians with day to day activities (PC and printer deployment/installation) • Setup and assist clients with court’s video teleconference (VTC) technology • Setup and assist clients with courtroom audio/video (A/V) technology

Field Service Coordinator

• Jun 2009 - May 2011

• Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software• Work with vendor support to resolve technical problems with desktop computing equipment and software• Work with Help Desk and Network Operations staff as appropriate to determine and resolve issues received from clients• Interact with numerous computer platforms in a multi-layered client server environment.• Ensure desktop computers interconnect seamlessly with diverse systems including file, email, and application servers, along with computer conferencing, associated validation and administrative systems• Train and orient staff on use of hardware and software• Recommend and/or perform upgrades on systems to ensure longevity• Work with procurement staff to purchase hardware and software• Asses functional needs to determine specifications for purchases• Procure IT supplies as needed

Helpdesk Operator/Weekend Supervisor/QA Coordinator

• Nov 2006 - Jun 2009

• Utilize telephone, e-mail, Fax, and Web to support clients• Properly logging all support calls, customer information, problems, and solutions into internal or external Help Desk applications• Use Help Desk applications and tools to perform tasks like resolving customer issues, searching databases, and generating reports• Train and orient staff on use of hardware and software• Coordinate and assist Project Managers with upcoming/ongoing projects (new site setup, integration of new companies/employees, new S/W deployment/upgrades, DR readiness, etc.) • Create documentation for Help Desk processes and user training/reference points• Assist Help Desk operators with issues out of their skill scope• Create, assist, and troubleshoot eFax accounts for clients