Systems Administrator

• Jul 2018 - Present

Systems Engineer

• Feb 2015 - Jul 2018

Desk Side Support

• Mar 2013 - Dec 2014

Local technical support role, catch all for all hardware and software, network and server troubleshooting, and logical narrowing of issues to network, server, hardware or software. Using technical skills and customer service provided a consistent and positive experience to all break fix situations. Local technical support role, catch all for all hardware and software, network and server troubleshooting, and logical narrowing of issues to network, server, hardware or software. Using technical skills and customer service provided a consistent and positive experience to all break fix situations.

Assistant Radiographer

• Sep 2012 - Mar 2013

With Radiation Safety Certification, Assisted various Radiographers with Various Non destructive testing methods including, Gamma, Dye Penetrant, Phased Array, Magnetic Particle and Ultrasonic testing. With Radiation Safety Certification, Assisted various Radiographers with Various Non destructive testing methods including, Gamma, Dye Penetrant, Phased Array, Magnetic Particle and Ultrasonic testing.

Level 2 Technician

• Feb 2011 - Aug 2012

Trainer,Tier 1 and 2 technical support.Promoted 3 months early assisted in all operations including day to day operations for level 1 and 2 agents, Trainer for new hires and Supervisor when needed all while keeping call statistics consistently maxed. Assisted end users with how to questions on office machines and maintained security in regards to closely regulated FDA standards for the Amgen company both as a Level 1 and Level 2 agent. This included end user support as well as Active Directory administration and provisioning, SAP administration and troubleshooting, common Outlook exchange troubleshooting and other extra roles as needed including Trainer for both level 1 and level 2 agents and Supervisor when required after hours or otherwise.