Night Reception

• Apr 2023 - Present

Delivering unique, memorable and sophisticated service to guest in high levels of luxury and detail. Delivering unique, memorable and sophisticated service to guest in high levels of luxury and detail.

Duty Manager and Front Office OIC

• Apr 2019 - May 2022

Front Office Supervisor

• Aug 2015 - Apr 2019

- Pioneer employee for pre-opening successfully establishing Hotel policies, procedures and culture. - Oversees and assists the Front Office manager in the daily operations of the Front Office team which includes Reception, Guest Service, Concierge and Transportation - Handles and resolves guest complaints and issues encompassing the whole Hotel. - Self motivated and makes decisions for the Hotel in the absence of Hotel Manager and Front Office Manager. - Coaches and trains employees identifying key areas of improvement and success. - Communicates with all departments of the Hotel in order to resolve, improve and rectify all areas of concern. - Very proficient in Opera and Night Audit procedures. Show less

Front Office Shift Leader, Night Auditor and Communications

• Jul 2013 - Feb 2015

• Performed Night Auditor and Duty Manager responsibilities for proper auditing and accounting of all 200 or more guest accounts and Front Office transactions. • Monitored the proper performance of up to 4-5 associates per shift • Created reports that assisted in the proper day to day information needed by all the associates; including Guest Profiles and Hotel Events • Reviewed and accounted all associate’s cash drop/ sales when doing shift leader duties before forwarding all transactions to the accounting office or cashier. • Managed Trip Advisor and social media interaction with guests; replying and documenting over 5-10 reviews per week for Management’s awareness of particular incidents and issues in the feedback. • Maintained and/or improved 1-3 places weekly for the Hotels Trip Advisor rating. Show less

Housekeeping Duty Manager, Supervisor and Office Coordinator

• Oct 2010 - Oct 2011

- Coached and motivated up to 50 employees the most from the floors to laundry department ensuring proper standards are met through day-to-day activities and standard operating procedures. - Inspected and prepared up to 20 VIP rooms per day ensuring all amenities and preparations are done for authentic VIP experience. - Inspected and ensured proper cleanliness and maintenance are met of up to 300-400 rooms per day and also 3 floors of Convention Spaces that can accommodate 3100 guests for a cocktail reception. - Operated and utilized the following applications heavily; Microsoft Word, Excel and Opera. - Created reports that included Employee Performance feedback, Employee Schedules, Maintenance and Engineering Tracking and Front Office forecasts that aid and helped management with relevant and necessary information daily. Show less