Warehouse Team Lead

• Mar 2022 - Present

Service and Installation Technician

• Oct 2020 - Mar 2022

I install and service water softeners and RO systems. I am responsible for all aspects of service including troubleshooting and repair of water treatment equipment in residential and/or commercial venues. Also, I deliver excellence in customer service at all times and regularly engage in the sale of equipment and other supplies where appropriate.

Tech Support | Customer Service

• Mar 2018 - Jun 2020

* Responded to technical support needs of customers to manage call flow * Provided base level IT support to non-technical personnel within the company* Ensured optimal customer satisfaction by following up with clients, addressing customer concerns, and conducting research* Coordinated product orders, engaged users, and answered questions on website and in forums * Resolved problems with malfunctioning products, built and provided basic end-user troubleshooting and desktop support on Windows, Linux, and Mac systems * Avoided abandoned calls by minimizing delays by answering telephone calls promptly* Appropriately documented all transactions and pertinent interactions * Maintained an updated customer service database by compiling and entering electronic data* Remained up-to-date on the latest technologies and solutions applicable to company products, developed and tested new product offerings* Worked closely with team members to meet or exceed all customer service requirements * Participated in various incentive programs and contests designed to support achievement of production goals.

Delivery Specialist

• Jul 2016 - Jan 2018

*Ensured reliable, precise, and timely delivery for an average of 1000 packages weekly to both business and residential areas through different routes as required* Practiced safe and secure methods to load, unload, prepare, inspect, and operate delivery vehicle to prevent damages to goods * Managed package intake, sorting, organizing, and delivering within required timelines * Verified accuracy of inventory and shipping information * Provided excellent customer service to new and long-term clients by answering questions, providing information as needed, and resolving complaints * Ensured quality of package delivery with strict adherence to policies and procedures to include handling perishables or other items requiring special handling instructions.