Experience

Global Widget

• United States
• Manufacturing
• 1 - 100 Employee

• Systems Administrator

  • Sep 2020 - Present

  Tampa, Florida, United States



Duke Energy Corporation

• United States
• Utilities
• 700 & Above Employee

• Infrastructure Analyst

  • Mar 2020 - Jun 2020

  Florida, United States Managed BMC FootPrints application servers used for NERC CIP change and approval workflow control and documentation. I also proposed and completed testing for SQL Server Reporting Services implementation along with general application management and application access control.



SunView Software, Inc.

• Senior Support Engineer

  • Jun 2018 - Feb 2020

  Tampa/St. Petersburg, Florida Area Answered advanced/escalated ChangeGear support tickets involving complex environment installations, software integration and Rest API connectivity. Advanced ChangeGear implementation support often required me to assist with reconfiguring Windows Server, IIS and Microsoft SQL Server. I was also ChangeGear Cloud Manager and performed new customer onboarding for the Windows Server, ChangeGear, SQL and IIS implementations. I was SME for Single Sign-On configurations assisting our Cloud… Show more Answered advanced/escalated ChangeGear support tickets involving complex environment installations, software integration and Rest API connectivity. Advanced ChangeGear implementation support often required me to assist with reconfiguring Windows Server, IIS and Microsoft SQL Server. I was also ChangeGear Cloud Manager and performed new customer onboarding for the Windows Server, ChangeGear, SQL and IIS implementations. I was SME for Single Sign-On configurations assisting our Cloud customers with setting up SSO with ADFS or SAML compliant Identity Providers. I also reviewed Product Support related content for publishing customer-facing Knowledge Base articles and technical whitepapers. Show less



BMC Software

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Staff Specialist Technical Supp Analyst - Team Lead

  • Oct 2003 - May 2018

  Tampa/St. Petersburg, Florida Area FootPrints Support Team Lead, providing technical escalation support for all aspects of the BMC FootPrints software. Resolved usability and configuration issues with integrated DBMS, Web Server, and email systems. Identified, tested and documented product defects to Engineering Team for product maintenance. Used script debugging process for Perl & JavaScript code review when needed. Administered Windows Server (2008, 2012) and Linux Server (RHEL/CentOS) platforms. Supported SAAS… Show more FootPrints Support Team Lead, providing technical escalation support for all aspects of the BMC FootPrints software. Resolved usability and configuration issues with integrated DBMS, Web Server, and email systems. Identified, tested and documented product defects to Engineering Team for product maintenance. Used script debugging process for Perl & JavaScript code review when needed. Administered Windows Server (2008, 2012) and Linux Server (RHEL/CentOS) platforms. Supported SAAS customers in a clustered Linux/Apache Web server environment with mySQL cluster. Provided customers additional assistance with on-premises DBMS. Acted as System Administrator and Change Authority for our Support Services Incident Management and Change Management systems. Developed, delivered and conducted training for the FootPrints Assisted Customer Migration program designed to ensure success with migrations into new FootPrints 12 platform. Show less



Microsoft

• United States
• Software Development
• 200 - 300 Employee

• Support Professional

  • May 1997 - May 2003

  Irving, TX Assisted both Customers and Support team with advanced issues Windows Update Site for all versions of Microsoft Windows OS. Trained outsource partner with the expansion our Windows Update Support business. Coached Support Team for case handling trends for QA. Peer-reviewed related online KB articles and internal Product Support resources regularly. Was liaison between Support and the Windows Update Site Development team,