Experience

Arkatechture

• United States
• Data Infrastructure and Analytics
• 1 - 100 Employee

• Tableau Server Architect & Administrator

  • Feb 2022 - Present



Open Your Eyes Visuals

• Photographer

  • Apr 2012 - Present

  • Delivered quality portrait, event coverage, wedding services, and commercial services. • Organized collaborations with other creative groups on exciting projects that had mutual benefit for both organizations. • Worked with other members of the company to develop strategy, concepts, and ideas to position and grow the company. • Delivered quality portrait, event coverage, wedding services, and commercial services. • Organized collaborations with other creative groups on exciting projects that had mutual benefit for both organizations. • Worked with other members of the company to develop strategy, concepts, and ideas to position and grow the company.



Tableau

• United States
• Software Development
• 700 & Above Employee

• Technical Support Engineer

  • Apr 2017 - Feb 2022



Inspur Group

• China
• IT Services and IT Consulting
• 700 & Above Employee

• Service Engineer

  • May 2015 - Apr 2017

  • Provided Systems Administration and enterprise application support for the Quality and Business Excellence Team as well as onsite support for the Skype For Business Marketing team at Microsoft conference events • Monitor performance of Enterprise Applications using Microsoft Operations Management Suite (OMS) as well as Microsoft System Center Operations Manager (SCOM) • Provide application usage logs to Enterprise Application Owners using Azure Application Insights • Work closely with developers in resolving enterprise application issues and code defects • Troubleshoot application issues with usage and error logs found from components such as IIS, SharePoint, and K2 BlackPearl • Manage and Administrate software patches on Azure Virtual Machines to ensure compliance with Microsoft IT policies • Manage and troubleshoot Azure PaaS services such as App Services and SQL Databases. • Administering Azure Resource permissions • Worked with enterprise application project owners to ensure Microsoft Azure resources were used effectively after application migration • Image, configure, and deploy new computers for Inspur Employees • Configure and support Windows / OS X / Android / iOS devices for Microsoft clients and onsite demos • Configured enterprise conferencing equipment from Polycom and Crestron, integrated with Office 365 and Skype For Business • Helped setup and demonstrate seamless Audio/Video conferencing across multiple platforms across mobile, enterprise conferencing equipment, as well as with traditional laptop devices during enterprise conference’s such as Team Polycom 2016. Show less



TEKsystems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• LOBAS Change Document Technician

  • Sep 2014 - May 2015

  • Assisted focus cell leaders with projects and updates toward Knowledge documents to improve content and knowledge for LOBAS help desk analysts • Coordinated with various CSOS (Customer Site Operations Support) personnel located in various Boeing sites to improve the quality of work performed by Dell towards Boeing employees, therefore improving employee satisfaction • Documented known issues associated with various tools used at Boeing to address them with workarounds or ticket submissions to other departments Show less



Microsoft – GetHelp Advocacy Specialist

• Inspur Worldwide Services

  • Aug 2013 - Oct 2013

  • Created a new system that reduced the burden of an unexpected spike in volume of escalations, resulting in reduced response time for customers. • Managed and resolved customer escalations regarding TechNet subscriptions, reducing the time to resolution on subsequent escalations and increasing customer satisfaction. • Coordinated between internal Microsoft teams and external customers to make every effort in turning escalations and feedback to resolution. • Created a new system that reduced the burden of an unexpected spike in volume of escalations, resulting in reduced response time for customers. • Managed and resolved customer escalations regarding TechNet subscriptions, reducing the time to resolution on subsequent escalations and increasing customer satisfaction. • Coordinated between internal Microsoft teams and external customers to make every effort in turning escalations and feedback to resolution.



Parker Staffing

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Nintendo - Game Testing

  • Jun 2012 - Sep 2012

  • Worked with project coordinators to identify and develop test cases on a project allowing thorough testing on Nintendo products. • Looked for alternative and creative new test cases to tackle low hit rate bugs. • Worked with project coordinators to identify and develop test cases on a project allowing thorough testing on Nintendo products. • Looked for alternative and creative new test cases to tackle low hit rate bugs.



Fry's Electronics

• Retail
• 700 & Above Employee

• Customer Service Associate

  • Aug 2008 - Jun 2011

  • Created a smooth shopping experience for customers by reducing overhead in checking products, decreasing the time for customers to find what they need. • Increased customer satisfaction by providing additional knowledge to other employees within the store to enhance their product knowledge of computer products within the store. • Provided customers with IT knowledge on products to increase sales for the store. • Created a smooth shopping experience for customers by reducing overhead in checking products, decreasing the time for customers to find what they need. • Increased customer satisfaction by providing additional knowledge to other employees within the store to enhance their product knowledge of computer products within the store. • Provided customers with IT knowledge on products to increase sales for the store.



QFC

• Courtesy Clerk

  • Jul 2007 - Sep 2007