Experience

South-Tek Systems

• United States
• Automation Machinery Manufacturing
• 1 - 100 Employee

• Service Manager

  • Feb 2021 - Present



CopyPro, Inc.

• United States
• Business Supplies & Equipment
• 1 - 100 Employee

• Service Manager

  • Nov 2016 - Feb 2021

  My primary focus is to manage a team of technical Digital Service Specialists who service and support hardware and software technology-based solutions to companies within a territory. This involves selecting, hiring and developing current and new technical representatives. Plus, supporting the policies and procedures of the branch and company. My goals are to address and resolve customer issues to achieve total customer satisfaction. My primary focus is to manage a team of technical Digital Service Specialists who service and support hardware and software technology-based solutions to companies within a territory. This involves selecting, hiring and developing current and new technical representatives. Plus, supporting the policies and procedures of the branch and company. My goals are to address and resolve customer issues to achieve total customer satisfaction.



COECO Office Systems

• United States
• Real Estate

• Service Manager - Wilmington Branch

  • Jul 2015 - Nov 2016

  My primary focus is to manage a team of technical Digital Service Specialists and IT Specialists who service and support hardware and software technology-based solutions to companies within a territory. This involves selecting, hiring and developing current and new technical representatives. Plus, supporting the policies and procedures of the branch and company. My goals are to address and resolve customer issues to achieve total customer satisfaction.

• Field Service Supervisor

  • Jun 2014 - Jul 2015

  I am responsible for supervising the activities of the branch technicians while performing the normal duties of a technician. I help coordinate and drive the activities and actions of the technicians' productivity and performance.

• Senior Production Field Technician

  • Jan 2013 - Jun 2014

  Senior Field Technician servicing most branch major accounts, specializing in ImagePress production and other major accounts. Also act as dedicated escalation specialist to work with Canon USA technical support for Canon MFPs.



Digital Office Solutions, Inc.

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Senior Digital Service Specialist

  • Nov 2006 - Jan 2013

  Serviced all major accounts, specifically high end graphics and high volume color and black & white multifunction devices. Specializing in Canon (with training for Image Runner Advance and ImagePress devices), Ricoh, and Lexmark devices. Including all installation, networking, and maintaining said devices. Also trained in ecopy and Square 9 document management, as well as other document solutions. Performed in house IT services and assisted with server maintenance. Serviced all major accounts, specifically high end graphics and high volume color and black & white multifunction devices. Specializing in Canon (with training for Image Runner Advance and ImagePress devices), Ricoh, and Lexmark devices. Including all installation, networking, and maintaining said devices. Also trained in ecopy and Square 9 document management, as well as other document solutions. Performed in house IT services and assisted with server maintenance.