Experience

Lari Exchange

• United Arab Emirates
• Financial Services
• 1 - 100 Employee

• • Mar 2023 - Present

• • Mar 2022 - Present

  Deal direct to the customers process remittances and ensure transactions comply with local and overseas regulations.Handling the company's services such as WPS/Western Union/Instant Cash and Forex exchange.Attend to any queries from clients and potential clients.Reviewing reports of transactions for potential fraud or other irregularities.



DHL Express

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service Advisor

  • Dec 2020 - Nov 2021

  Answer incoming calls, Live Chat and respond to customer’s emails. Management and resolve customer complaints. Identify and escalate issues to Backline Team. Provide product and service information to customers. Process orders, forms, and applications. Upsell products and services. Complete call logs and reports. Answer incoming calls, Live Chat and respond to customer’s emails. Management and resolve customer complaints. Identify and escalate issues to Backline Team. Provide product and service information to customers. Process orders, forms, and applications. Upsell products and services. Complete call logs and reports.



DHL Express

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service Advisor

  • Jul 2020 - Oct 2020

  Answer incoming calls, Live Chat and respond to customer’s emails. Management and resolve customer complaints. Identify and escalate issues to Backline Team. Provide product and service information to customers. Process orders, forms, and applications. Upsell products and services. Complete call logs and reports. Answer incoming calls, Live Chat and respond to customer’s emails. Management and resolve customer complaints. Identify and escalate issues to Backline Team. Provide product and service information to customers. Process orders, forms, and applications. Upsell products and services. Complete call logs and reports.



Royal Palace Furniture LLC Ajman

• Al Muroor, Abu Dhabi, United Arab Emirates

• Sales Executive

  • Oct 2017 - Mar 2019

  • Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction. • Work with customers to determine their needs to recommend the product that fulfills the requirement. • Assist in ensuring that the product presentation area is clean and organized. • Develop and cultivate strong buying relationships with customers. • Use company literature and available training resources to stay up to date on product features. • Follow up with the customer’s and provide them with product delivery status. • Provide after sales service to build brand reputation to retain the customer. Show less



Gerry's dnata

• Pakistan
• Airlines and Aviation
• 300 - 400 Employee

• Cargo Specialist

  • Mar 2013 - Oct 2017

  • Ensuring that the shift team work according to procedure, and within set time frames. • Supervising shift team and taking corrective/preventive action whenever required for problem solving and Decision Making. • Ensure over all Administrative Control in all section of Cargo. • Supervise the process of Acceptance, Deliver, Build-up and Breakdown of courier consignments • DGR/AVI/PER Cargo acceptances • Cargo Manifestations & Documentations • Cargo Build up Supervision • Flight Meeting / Flight Capturing Show less