Jeremy Hyer

IT Support Specialist II at Lenderworks
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Contact Information
us****@****om
(386) 825-5501
Location
Herndon, Virginia, United States, US
Languages
  • English -

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Credentials

  • CompTIA A+
    CompTIA
    Mar, 2015
    - Nov, 2024

Experience

  • Lenderworks
    • United States
    • Financial Services
    • 1 - 100 Employee
    • IT Support Specialist II
      • Jun 2020 - Present

  • MVB Financial Corp. (MVBF)
    • United States
    • Financial Services
    • 1 - 100 Employee
    • IT Support Specialist II
      • Jun 2019 - Jun 2020

  • Learning Tree International
    • United States
    • Professional Training and Coaching
    • 200 - 300 Employee
    • Technical Support Analyst
      • Sep 2017 - May 2019

      • Provision/Deprovision users and computers within Microsoft Active Directory, and Microsoft Exchange, on a multi-domain network. • Use an in-house help desk ticketing system. Have used others such as Dell KACE. • Provision PC/Laptops and Macs, setup workstations ,and conference rooms • Provision deskphones and conference phones and configured in our VOIP portal. • Support our online chats and phone system using NICE InContact • Manage and Monitor SCCM deployments. • RDP into a multitude of servers in order to complete tasks such as security permissions, or managing SCCM. • Manage our VPN, Workspot, and LogMeIn systems for our remote workers • Manage printers. (Toner, Jams, DNS/IP, Drivers, Firmware). Liaison that calls in for service during escalation. Show less

  • Accenture Federal Services
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • System Developer Senior Analyst
      • Sep 2015 - Dec 2016

      1/2 Position: Veterans Health Administration (VHA) – Patient Centered Community Care • Web Developer responsible for development and sustainment of the web portal • Participated in system deployments of code changes and hotfixes with the development team • Used self-taught AngularJS and JavaScript for requested changes 1/2 Position: Agile Licensing Management (ALM) – Environment Management (EM) • Installed and configured Confluence and JIRA, managed security & permissions • Provisioned & migrated JIRA and Confluence projects for requestors Show less

  • Agilex Technologies
    • Chantilly, VA
    • IT Specialist
      • Jun 2013 - Sep 2015

      Agilex Technologies - IT Specialist • Responded quickly to tickets from our Dell KACE Helpdesk System. o Fixed issues on both Mac and Windows laptops and network printers o Connectivity (Wifi/VPN), Active Directory (Passwords, Groups, Lists) • New/Existing Users o Configured/Repurposed Windows and Mac Laptops (including VMware Fusion) o Setup and configured IP and Analog desk phones o Setup network connectivity to switches for phones and computers • Atlassian Suite (Confluence, JIRA, Crowd) o Troubleshot case-by-case issues o Maintained instances and access control to all spaces o Performed hardware and software upgrades o Activated and Deactivated accounts on a day-to-day basis o Tracked and maintained all licenses Show less

Education

  • Radford University
    Information Science and Systems, Information Systems
    2009 - 2013

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