Jeremy Harris
Software QA Tester at NoMuda VisualFactory- Claim this Profile
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Bio
Nick Ling
Jeremy is a well mannered and very punctial graduate from the Zenos IT academy in Banbury, where he also won the award for most outstanding learner out of the 34 learners in the 5 month intensive apprenticeship. He is young in age but is very mature and has a 'can do' attitude and is always willing to help others and is very competent in IT. I would recommend Jeremy to any company for an entry level IT role and would give a glowing reference as would his Trainer or TCM from Zenos.
Nick Ling
Jeremy is a well mannered and very punctial graduate from the Zenos IT academy in Banbury, where he also won the award for most outstanding learner out of the 34 learners in the 5 month intensive apprenticeship. He is young in age but is very mature and has a 'can do' attitude and is always willing to help others and is very competent in IT. I would recommend Jeremy to any company for an entry level IT role and would give a glowing reference as would his Trainer or TCM from Zenos.
Nick Ling
Jeremy is a well mannered and very punctial graduate from the Zenos IT academy in Banbury, where he also won the award for most outstanding learner out of the 34 learners in the 5 month intensive apprenticeship. He is young in age but is very mature and has a 'can do' attitude and is always willing to help others and is very competent in IT. I would recommend Jeremy to any company for an entry level IT role and would give a glowing reference as would his Trainer or TCM from Zenos.
Nick Ling
Jeremy is a well mannered and very punctial graduate from the Zenos IT academy in Banbury, where he also won the award for most outstanding learner out of the 34 learners in the 5 month intensive apprenticeship. He is young in age but is very mature and has a 'can do' attitude and is always willing to help others and is very competent in IT. I would recommend Jeremy to any company for an entry level IT role and would give a glowing reference as would his Trainer or TCM from Zenos.
Credentials
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ITIL Foundation Level
ITIL CertifiedMar, 2012- Oct, 2024 -
Microsoft Certified Technology Specialist (MCTS) - Windows 7 Configuration
MicrosoftMar, 2011- Oct, 2024 -
Windows 7, Enterprise Desktop Support Technician (MCITP)
MicrosoftMar, 2011- Oct, 2024 -
CompTIA A+
CompTIANov, 2010- Oct, 2024 -
CompTIA Network+
CompTIANov, 2010- Oct, 2024
Experience
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NoMuda VisualFactory
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United Kingdom
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Software Development
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1 - 100 Employee
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Software QA Tester
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Sep 2019 - Present
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SSP Limited
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United Kingdom
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IT Services and IT Consulting
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700 & Above Employee
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Customer Service Specialist
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Jan 2018 - Present
> 1st and 2nd line incident and problem management on cloud based software as a service (SAAS) solutions for large insurance companies and brokers> Detecting and managing major incidents for software as a service users including significant links with large insurance aggregators.> Gathering information for, writing, and sending organisation-wide communications for major incidents.> Consistently adjusting work priorities to adhere to very strict customer SLA deadlines carrying severe penalties.
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Customer Service Specialist - SSP Pure Broking
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Apr 2013 - Dec 2017
Key Responsibilities> 1st and 2nd line incident and problem management on SSP Pure Broking, a widely used insurance broking software.> Managing monthly releases of the software including additional black box regression testing and representing the release in Change Management meetings.> Becoming an SME on the SSP Pure Broking system. Learning more in-depth knowledge on this complex multi-layered insurance software solution to provide help and training to colleagues and customers.> Attending and debating which defects should be fixed in the next available release, representing Customer Services and the whole Pure Broking customer base.
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Education
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2018 - 2019
University of Roehampton
Bachelor of Science - BS, Information Technology
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