Experience

Denali Advanced Integration

• United States
• IT Services and IT Consulting
• 400 - 500 Employee

• Desktop Support Specialist 2

  • May 2020 - Present

  imaging computers,managing tickets through servicenow, utilizing CMDB to manage asset assignments and location, servicing thin clients, utilizing Citrix workspace, utilizing software center for user end software, and servicing computer on wheels. imaging computers,managing tickets through servicenow, utilizing CMDB to manage asset assignments and location, servicing thin clients, utilizing Citrix workspace, utilizing software center for user end software, and servicing computer on wheels.



Compucom

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Desktop Support Specialist

  • Jan 2020 - May 2020

  imaging window machine using Microsoft deployment toolkit managing ticketing queue for a windows 10 migration project transfering data from old laptop to new laptop shipping and receiving of old and new laptop inventory management imaging window machine using Microsoft deployment toolkit managing ticketing queue for a windows 10 migration project transfering data from old laptop to new laptop shipping and receiving of old and new laptop inventory management



Collabera

• United States
• Information Technology & Services
• 700 & Above Employee

• Technical Support Specialist

  • Oct 2019 - Dec 2019

  provision pos systems inventory management of tech cage shipping and receiving pos systems provision pos systems inventory management of tech cage shipping and receiving pos systems



Astreya

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Equipment Maintenance Technician

  • Nov 2018 - Oct 2019

  imaging workstations(mac,windows,linux) creating hostnames tracking equipment managing multiple ticketing queue imaging workstations(mac,windows,linux) creating hostnames tracking equipment managing multiple ticketing queue



Washington State Department of Social and Health Services

• United States
• Government Administration
• 700 & Above Employee

• Information Technology Specialist intern

  • Apr 2018 - Aug 2018

  • Managed tickets from fellow workers using Service Manager Console. • Managed updates and computers using System Center Configuration Manager. • Assisted workers with basic desktop issues, training them on basic things they could do as well. • Managed tickets from fellow workers using Service Manager Console. • Managed updates and computers using System Center Configuration Manager. • Assisted workers with basic desktop issues, training them on basic things they could do as well.



Amazon

• United States
• Software Development
• 700 & Above Employee

• Fulfillment Associate

  • Jul 2015 - Aug 2018

  • Training other associates on job functions I excel at • Keeping on task without supervision at a fast rate to move product into the building • Able to adapt to a new function when moved into it in a middle of a shift • Training other associates on job functions I excel at • Keeping on task without supervision at a fast rate to move product into the building • Able to adapt to a new function when moved into it in a middle of a shift



ACS Systech Integrators

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Customer Service Representative

  • Jul 2009 - Dec 2010

  • Handling and de-escalating customers problems over the phone • Troubleshooting mobile phone problems over the phone giving precise instructions to the customer • Billing troubleshooting with the customer to find any billing mistakes • Handling and de-escalating customers problems over the phone • Troubleshooting mobile phone problems over the phone giving precise instructions to the customer • Billing troubleshooting with the customer to find any billing mistakes



Jack in the Box

• United States
• Restaurants
• 700 & Above Employee

• Shift Team Lead

  • Feb 2008 - Jul 2008

  • Handling customers with all problems they had • Controlled labor and managed up to 10 employees at a time • Set and met sale projections 80% of the time • Handling customers with all problems they had • Controlled labor and managed up to 10 employees at a time • Set and met sale projections 80% of the time



ReachONE Internet

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Tier 1 Computer Tech

  • Jul 2006 - Dec 2007

  • Assisted customer with all internet connectivity issues with dial-up, DSL • Assisted customers with setting static ip’s and basic desktop support • Calibrated DSL modems for new and existing customers • Assisted customer with all internet connectivity issues with dial-up, DSL • Assisted customers with setting static ip’s and basic desktop support • Calibrated DSL modems for new and existing customers