Experience

Greene County Public Library
• United States
• Libraries
• 1 - 100 Employee
• Systems Manager

  • Aug 2018 - Present


Wright State University

• United States
• Higher Education
• 700 & Above Employee

• Senior Software Specialist II

  • Sep 1999 - Aug 2018

  Computer Analyst II - July 2015 to Present • Install, configure, test and perform support for hardware/software, printers and peripherals • Build images for public computing • Liaison between the help desk, client and networking/server staff • Assisted with support of five servers • Responded to classroom trouble tickets for clients • Documented software and procedures • Monitored, assessed, inventoried, and provided recommendations for replacement of… Show more Computer Analyst II - July 2015 to Present • Install, configure, test and perform support for hardware/software, printers and peripherals • Build images for public computing • Liaison between the help desk, client and networking/server staff • Assisted with support of five servers • Responded to classroom trouble tickets for clients • Documented software and procedures • Monitored, assessed, inventoried, and provided recommendations for replacement of equipment Technical Support Analyst II / Workstation Engineer – January 2014 to July 2015 • Provide 3rd level support to Client Services for Win7/8 and wide range of software packages • Built, configured, Implemented, and Administer System Center 2012 • Provide support for Endpoint Encryption • Administer Microsoft Update Server and 3rd party patching and Mac Update Server • Build, configure, and test all Windows images • Provide front line support for VDI deployment • Assist in management of campus licenses and product deployment • Administer and support the Active Directory environment including PCI domain. • Provide support for Mac OS and software deployment packages Information Technology Analyst – August 1999 to December 2013 • Install, configure, test and perform support for hardware/software, printers and peripherals • Build images for public computing • Liaison between the help desk, client and networking/server staff • Assisted with support of five servers • Responded to classroom trouble tickets for clients • Documented software and procedures • Monitored, assessed, inventoried, and provided recommendations for replacement of equipment Show less Computer Analyst II - July 2015 to Present • Install, configure, test and perform support for hardware/software, printers and peripherals • Build images for public computing • Liaison between the help desk, client and networking/server staff • Assisted with support of five servers • Responded to classroom trouble tickets for clients • Documented software and procedures • Monitored, assessed, inventoried, and provided recommendations for replacement of… Show more Computer Analyst II - July 2015 to Present • Install, configure, test and perform support for hardware/software, printers and peripherals • Build images for public computing • Liaison between the help desk, client and networking/server staff • Assisted with support of five servers • Responded to classroom trouble tickets for clients • Documented software and procedures • Monitored, assessed, inventoried, and provided recommendations for replacement of equipment Technical Support Analyst II / Workstation Engineer – January 2014 to July 2015 • Provide 3rd level support to Client Services for Win7/8 and wide range of software packages • Built, configured, Implemented, and Administer System Center 2012 • Provide support for Endpoint Encryption • Administer Microsoft Update Server and 3rd party patching and Mac Update Server • Build, configure, and test all Windows images • Provide front line support for VDI deployment • Assist in management of campus licenses and product deployment • Administer and support the Active Directory environment including PCI domain. • Provide support for Mac OS and software deployment packages Information Technology Analyst – August 1999 to December 2013 • Install, configure, test and perform support for hardware/software, printers and peripherals • Build images for public computing • Liaison between the help desk, client and networking/server staff • Assisted with support of five servers • Responded to classroom trouble tickets for clients • Documented software and procedures • Monitored, assessed, inventoried, and provided recommendations for replacement of equipment Show less



Ball State University

• Higher Education
• 700 & Above Employee

• Lab Technician

  • Sep 1995 - May 1999

  Aided as a Lab Assistant for a year before becoming a technician in the computer labs and classrooms for the following 3 years. Aided as a Lab Assistant for a year before becoming a technician in the computer labs and classrooms for the following 3 years.



UTC Aerospace Systems

• United States
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Desktop Support Technician

  • May 1997 - Aug 1998

  Performed Desktop Technician responsibilities including computer break/fix/installs, year 2k conversions, and some network replacements as a summer internship for 2 summers. Performed Desktop Technician responsibilities including computer break/fix/installs, year 2k conversions, and some network replacements as a summer internship for 2 summers.



Chaney's Nursery

• Landscaper

  • May 1995 - Aug 1996

  Performed remote landscaping duties around the area for 2 summers. Performed remote landscaping duties around the area for 2 summers.