Jeremy Griffith M.P.S.
People Operations - Training Officer at Tennessee Department of Human Services- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Adobe Captivate Essential Training
LinkedInSep, 2021- Nov, 2024 -
NASBA Ethical Leadership Certification Program
NASBA Center for the Public TrustNov, 2018- Nov, 2024 -
Department of Human Resources Certified Facilitator Learning and Development Training
State of Tennessee -
Department of Human Resources Certified Facilitator Learning and Development Training- Change Management
State of Tennessee -
Department of Human Resources Certified Facilitator Learning and Development Training- Conflict Management
State of Tennessee -
Department of Human Resources Certified Facilitator Learning and Development Training- Effective Presentation Skills
State of Tennessee -
Department of Human Resources Certified Facilitator Learning and Development Training- Leadership Theory and Practice
State of Tennessee -
Department of Human Resources Certified Facilitator Learning and Development Training- Managing Up
State of Tennessee -
Department of Human Resources Certified Facilitator Learning and Development Training- Performance Planning
State of Tennessee -
Department of Human Resources Certified Facilitator Learning and Development Training- Respectful Workplace
State of Tennessee -
Department of Human Resources Certified Facilitator Learning and Development Training- Self-Management
State of Tennessee -
Department of Human Resources Certified Facilitator Learning and Development Training-Competency and Behavorial Interviewing
State of Tennessee -
Department of Human Resources Certified Facilitator Learning and Development Training-Customer Focused Government
State of Tennessee -
Department of Human Resources Certified Facilitator Learning and Development Training-Effective Communication
State of Tennessee -
Department of Human Resources Certified Facilitator Learning and Development Training-Knowledge Retention Planning
State of Tennessee -
Department of Human Resources Certified Facilitator Learning and Development Training-Performance Planning
State of Tennessee -
Department of Human Resources Certified Facilitator Learning and Development Training-Planning and Priority Setting
State of Tennessee -
Department of Human Resources Certified Facilitator Learning and Development Training-Quality Decision Making
State of Tennessee
Experience
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Tennessee Department of Human Services
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United States
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Government Administration
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100 - 200 Employee
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People Operations - Training Officer
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Dec 2021 - Present
Achievements & Duties:► Commended for development of excellent and engaging training and infrastructure for the enterprise-wide New Supervisor Academy, developing new supervisors into effective leaders.► Ideates and delivers professional development opportunities to staff at all levels, including leadership training programs, skill development, and programs about improving communication.► Collates and analyzes performance data across the enterprise to determine areas of potential improvement and proactively enact plans to increase efficiency and organizational effectiveness. Show less
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Talent Management: Learning & Development – Program Manager
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Jul 2016 - Dec 2021
Achievements & Duties:► Excelled at designing and delivering robust, high impact training curriculums that promote business intelligence and support business initiatives across the organization across classroom, virtual, and blending settings.► Champions use of needs assessments to gauge trainee knowledge, skill, and competency deficiencies by utilizing tools such as surveys, interviews, focus groups, observations, & metric/data reviews.► Develops engaging learning solutions in partnership with internal clients, senior leaders, and stakeholders, helping to drive business improvements and support strategic priorities across assigned lines of business. Show less
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Office for Learning and Professional Development – Training Director
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Apr 2014 - Jul 2016
Achievements & Duties:► Orchestrated the delivery and effectiveness of all new hire policies, continuing education, and related activities to facilitate an effective transfer of knowledge while contributing to the improvement of agency productivity.► Partnered with agency leadership to conduct needs analyses that led to significant improvements in training strategies for a department division consisting of 500+ clinical and operational staff members. ► Regularly interfaced with service delivery and program staff to touch base, optimize workflow, and improve accuracy of all provided services while cutting down on redundancy and achieving organizational goals. Show less
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Disability Determination Services – Disability Claims Supervisor
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Nov 2009 - Apr 2014
Achievements & Duties:► Spearheaded quality management and production for an operations unit including disability claim examiners, clerical reviewers, and quality assurance reviewers. ►Recognized for excellent contributions as SME on disability policy, including championing equality error rebuttals that improved efficiency and effectiveness.►Liaised and arbitrated between various arms of the program such as medical, clerical, and quality assurance to ensure that internal inconsistencies or discrepancies were resolved to mutual benefit.►Led hiring and training for all disability claims examiners while also planning, delegating, and directing all daily operations activities and addressing performance assessments with relevant praise/disciplinary action. Show less
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Education
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2018 - 2021
Middle Tennessee State University (MTSU)
Master of Professional Studies, Training and Development -
1998 - 2002
Towson University
Bachelor’s Degree, Philosophy
Community
