Jeremy (Rashad) Graham

Core Systems Administrator at Transcend Credit Union
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Contact Information
us****@****om
(386) 825-5501
Location
Indianapolis, Indiana, United States, US
Skills

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Bio

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Credentials

  • ITIL Foundationin IT Service Management
    -
    Jun, 2013
    - Oct, 2024
  • ManageEngine Certified Professional (MECP)
    -
    Jul, 2013
    - Oct, 2024

Experience

  • Transcend Credit Union
    • United States
    • Financial Services
    • 1 - 100 Employee
    • Core Systems Administrator
      • Apr 2018 - Present

    • Systems Analyst
      • Oct 2017 - Apr 2018

    • Systems Administror Specialist
      • Jun 2016 - Oct 2017

    • Systems Support Specialist
      • Aug 2014 - Jun 2016

  • CB&S Bank
    • United States
    • Banking
    • 200 - 300 Employee
    • Service Desk Analyst II
      • Aug 2012 - Aug 2014

      - Worked directly with end-users, leveraging both internal and external resources, in answering questions and resolving issues. - Defined and implemented self-service help desk, known error database, and first call integration of all approved Level 1 incidents, with a goal of reducing MTTR to 5 minutes.- Implemented incident and problem management principles. - Maintained 100% accuracy of the configuration management database (CMDB).- Trained team members and end-users on new software implementations.- Closely collaborated with the Infrastructure team in troubleshooting branch hardware (Routers, Switches, Modems, UPS and PDUs). Also assisting with the network cutover when acquiring Community South Bank of Parson Tennessee.

Education

  • Southern Illinois University, Carbondale
    Bachelor's degree, Information Systems Technology
    2007 - 2011

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