Assistant Manager

• Sep 2021 - Present

• Tasked with recruiting, training, and coaching Repair Agents, Sales Agents, and Sales Floor Associates.• Oversaw the performance of 10-15 Geek Squad Agents and 30 Sales Floor Agents while continually driving positive operational and financial outcomes.• Maintained growth year over year while simultaneously working within service revenue budgets.• Controlled labor spend in relation to business needs, and personally addressed any client issues to manage and positively impact customer satisfaction survey scores. • Conducted business analysis to promote a range of operations improvements. • Motivated and inspired behaviors that promoted an exceptional client experience.• Resolved unsatisfactory client experiences and investigated root causes to identify and implement action plans. Show less

Geek Squad Manager

• Dec 2020 - Sep 2021

• Tasked with recruiting, training, and coaching Repair Agents, Sales Agents, and Sales Floor Associates.• Oversaw the performance of 10-15 Geek Squad Agents and 30 Sales Floor Agents while continually driving positive operational and financial outcomes.• Maintained growth year over year while simultaneously working within service revenue budgets.• Controlled labor spend in relation to business needs, and personally addressed any client issues to manage and positively impact customer satisfaction survey scores. • Conducted business analysis to promote a range of operations improvements. • Motivated and inspired behaviors that promoted an exceptional client experience.• Resolved unsatisfactory client experiences and investigated root causes to identify and implement action plans. Show less

Geek Squad Senior

• Nov 2019 - Dec 2020

• Tasked with recruiting, training, and coaching Repair Agents, Sales Agents, and Sales Floor Associates.• Oversaw the performance of 10-15 Geek Squad Agents and 30 Sales Floor Agents while continually driving positive operational and financial outcomes.• Maintained growth year over year while simultaneously working within service revenue budgets.• Controlled labor spend in relation to business needs, and personally addressed any client issues to manage and positively impact customer satisfaction survey scores. • Conducted business analysis to promote a range of operations improvements. • Motivated and inspired behaviors that promoted an exceptional client experience.• Resolved unsatisfactory client experiences and investigated root causes to identify and implement action plans. Show less

Computer Sales Lead

• Apr 2018 - Nov 2019

• Pioneered the training, development, and coaching of sales agents with selling premium products, attachment rates, and store card.• Headed a team of 6-7 workers while also driving exceptional performance.• Analyzed metrics daily to measure performance and aid growth in lower-performing associates.

Apple Pro Representative

• Feb 2017 - Apr 2018

Computer Sales

• Oct 2015 - Apr 2018

Website Project Manager

• May 2017 - Dec 2018

• Participated in a client-facing role to properly drive customer expectations. • Determined project scope and processes, and managed deliverables for on-time installation activities via tracking, scheduling, and product installation oversight. • Assumed responsibility for revisions in association with the approval of changes, add-ons, and deletion to ensure the timely release of websites. • Orchestrated validation and comprehensive testing for compliance and client satisfaction objectives. Show less