Experience

Arizona Federal Credit Union

• United States
• Banking
• 1 - 100 Employee

• Card Dispute Consultant

  • Jul 2017 - Jan 2020

  Working on intake receiving dispute forms for fraudulent activity on members debit/credit cards. Determining whether charges are valid for provisional credit, write-offs, or in need of more reviewingReceiving calls from members/employees in regards to letters sent as updates for our member’s dispute. Status include Provisional credits, Chargebacks, Re-Presentments, Pre-Arbitration, or ArbitrationReferencing regulations set by Visa in regards to chargeback codes. Currently known chargeback codes include reason code 10.4, reason code 12.6, reason code 13.7 Show less

• Card Processing Intern

  • Jan 2017 - Jun 2017

  Worked in a call center environment contacting members whose credit/debit cards were compromised with identified fraudulent activityReceived calls from employees throughout the credit union who required assistance with credit/debit card issues including declined transactions, card orders and suppression of the fraud detection system Completed workflows that ordered new and replacement cards, processed expedited card ordered, blocked lost/compromised cards and made interest adjustments to member’s accountsGained experience in other departments throughout the Credit Union, which include Branches, Account Protection, Collections, and Teleservices. Show less



Levy Restaurants

• United States
• Food & Beverages
• 700 & Above Employee

• Warehouse Worker

  • Jun 2016 - Sep 2016

  Communicate with concession managers to establish their needs for goods Pack flatbed with concession goods, weighing +50LBS and delivered Communicate with concession managers to establish their needs for goods Pack flatbed with concession goods, weighing +50LBS and delivered