Experience

ivision

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Engineer III, Public Cloud (AWS)

  • Jan 2022 - Present

  As an Engineer III in the managed services division at iVision I am an engineer supporting engineers, providing premium service and support to our AWS clients. These clients range from small single-account environments up to large multi-account and multi-cloud infrastructures. ● I am responsible for monitoring customer accounts for potential performance and security issues that arise using CloudWatch and LogicMonitor. I take quick action to alert the client engineers and often work… Show more As an Engineer III in the managed services division at iVision I am an engineer supporting engineers, providing premium service and support to our AWS clients. These clients range from small single-account environments up to large multi-account and multi-cloud infrastructures. ● I am responsible for monitoring customer accounts for potential performance and security issues that arise using CloudWatch and LogicMonitor. I take quick action to alert the client engineers and often work with them to find the root cause of the issue. ● I perform monthly reviews for each of my customers covering best practices related to security, availability, cost and usage using CloudCheckr CMx and AWS native tools. I review findings with the clients and often implement the recommended changes upon approval. ● I deliver monthly customer service reviews to leadership of each of my customers where I review patterns in alerts and cases for the month and other notable events in their AWS account. ● I take initiative to automate processes that will be repeated. For example I complete a bash script that automates setup of several CIS 3.x Security Best Practice recommendations which apply a set of 14 CloudWatch metrics & alarms. This will save time when new customers are on-boarded or during future security reviews and these alerts are applied as it will take a 2-4 hour process and reduce it to 20-30 minutes. The script will also reduce the possibility for human error while applying these important alerts therefore saving troubleshooting time. ● When asked to build 70 AWS accounts for labs for the company’s tech summit I created a CloudFormation Template to automate the creation of the Terraform server/jump host the students would use in the hands-on labs, Route53 records, underlying network configuration and more I have written Python scripts to increase efficiency and reduce the chance for human error when onboarding new clients. Show less



WHITFIELD ELECTRIC COMPANY, INC.

• United States
• Construction
• 1 - 100 Employee

• System Engineer

  • Apr 2017 - Feb 2022

  Hernando, Mississippi, United States Configured AWS CloudEndure Disaster Recovery product for our on-premises servers including the VPC with target and staging subnets, VPN connections from our four Fortinet firewalls to the VPC and testing failover to EC2 instances. Built a proof of concept migration from on-prem to AWS resources. Successfully tested functionality of Magnolia Lighting’s business management software which had the most strict system requirements. Testing included a terminal server for client application.… Show more Configured AWS CloudEndure Disaster Recovery product for our on-premises servers including the VPC with target and staging subnets, VPN connections from our four Fortinet firewalls to the VPC and testing failover to EC2 instances. Built a proof of concept migration from on-prem to AWS resources. Successfully tested functionality of Magnolia Lighting’s business management software which had the most strict system requirements. Testing included a terminal server for client application. I was working on auto-scaling the terminal server to save on costs when the project was halted due to non-technical concerns. Currently upgrading our HyperV production hosts to new hardware and redesigning failover and backup/DR strategy to fit desired business model. Upgraded and maintained network equipment consisting of Fortinet firewalls, HPE switches at main campus including VLAN segmentation, Aruba wireless APs and site-to-site VPN access for 3 remote locations. Show less



Horizon Managed Services, LLC

• Manager Technical Services

  • Jun 2015 - Apr 2017

  Hernando, Mississippi Identified problems in new and existing customers' infrastructure and formulated technical solutions. Played a key role in hardware refreshes, migrating from physical or VMware hosts to HyperV. Installed and managed HPE/Aruba switching and wireless environments with multiple VLANs to segment guest and office networks. Installed and managed Fortinet Firewalls. Assisted in organizing workflow processes as the business grew and staff was added. Managed and… Show more Identified problems in new and existing customers' infrastructure and formulated technical solutions. Played a key role in hardware refreshes, migrating from physical or VMware hosts to HyperV. Installed and managed HPE/Aruba switching and wireless environments with multiple VLANs to segment guest and office networks. Installed and managed Fortinet Firewalls. Assisted in organizing workflow processes as the business grew and staff was added. Managed and mentored technicians. Show less



City of Southaven

• IT Technician II

  • Mar 2014 - May 2015

  Southaven, Mississippi As Tech II at the City of Southaven I was able to continue to develop my advanced troubleshooting, server administration and project management skills. Almost immediately I was tasked with virtualizing our environment from all physical hosts. This first required returning incorrectly shipped equipment to the vendor and re-evaluating our needs before ordering new equipment all while staying within budget. I was introduced to virtualization using VMware through this project and gained… Show more As Tech II at the City of Southaven I was able to continue to develop my advanced troubleshooting, server administration and project management skills. Almost immediately I was tasked with virtualizing our environment from all physical hosts. This first required returning incorrectly shipped equipment to the vendor and re-evaluating our needs before ordering new equipment all while staying within budget. I was introduced to virtualization using VMware through this project and gained considerable experience while migrating the physical hosts to VMs. Show less



Olive Branch Police Department

• Information Systems Specialist & Crime Analyst

  • Nov 2011 - Mar 2014

  Olive Branch, Mississippi Served as first point of contact for IT requests as well crime analysis. Produced weekly crime maps and location based reports for shift supervisors as well as maps upon request by citizens using ESRI ArcGIS. Maintained website for the police department using Joomla CMS Coordinated with city’s IT department and vendor tech support to resolve problems with software or equipment Troubleshot Kustom Signals in-car cameras and backup events for court… Show more Served as first point of contact for IT requests as well crime analysis. Produced weekly crime maps and location based reports for shift supervisors as well as maps upon request by citizens using ESRI ArcGIS. Maintained website for the police department using Joomla CMS Coordinated with city’s IT department and vendor tech support to resolve problems with software or equipment Troubleshot Kustom Signals in-car cameras and backup events for court evidence Updated mapping software in dispatch using the shape files provided by the county Researched hardware used with MobileCop and E-Tickets in the patrol cars Show less



City of Olive Branch

• Response Team Technician

  • Aug 2007 - Nov 2011

  Served as the first point of contact for help desk tickets. Provided network and server maintenance and support. Gained hands-on experience with Sonicwall firewalls and Site to Site VPN connections to provide connectivity for remote departments. Maintained Windows DHCP, DNS, Active Directory, Group Policy and logon scripts. Maintained hardware, operating system and software issues on more than 25 Windows 2003 servers and over 200 PCs throughout the municipality in… Show more Served as the first point of contact for help desk tickets. Provided network and server maintenance and support. Gained hands-on experience with Sonicwall firewalls and Site to Site VPN connections to provide connectivity for remote departments. Maintained Windows DHCP, DNS, Active Directory, Group Policy and logon scripts. Maintained hardware, operating system and software issues on more than 25 Windows 2003 servers and over 200 PCs throughout the municipality in person and over the phone using RDP and VNC Played a key role in implementing group policy and web filtering to increase network and system security. Maintained writing documentation and procedures for new software and other requirements Maintained telephone system, tape backups and offsite tape storage Built PHP module to keep track of tape rotation Served as liaison for the IT Director and the technical contractors when the E911 dispatch center was moved. Played a key role in identifying needs and finding solutions to technological shortcomings in the project. Show less