Experience

Pack Health, A Quest Diagnostics Company

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Member Success Representative

  • Nov 2022 - Present

  • Collaborate with cross-functional teams to identify common barriers for members and implemented proactive measures resulting in an overall decrease in escalated issues. • Consistently receives top ratings on customer satisfaction surveys by empathetically listening to members and providing personalized solutions. • Maintaining and improving quality results by adhering to standards and guidelines; recommending improved procedures. • Updating job knowledge by studying new products;… Show more • Collaborate with cross-functional teams to identify common barriers for members and implemented proactive measures resulting in an overall decrease in escalated issues. • Consistently receives top ratings on customer satisfaction surveys by empathetically listening to members and providing personalized solutions. • Maintaining and improving quality results by adhering to standards and guidelines; recommending improved procedures. • Updating job knowledge by studying new products; participating in educational opportunities. • Maintaining and storing complete, accurate, and confidential personnel data. • Managing a high volume of customer inquiries and issues in a fast-paced environment. • Analyze KPIs to assess work performance and set future goals based on information interpreted. • Report safety information to regulatory authorities. Show less • Collaborate with cross-functional teams to identify common barriers for members and implemented proactive measures resulting in an overall decrease in escalated issues. • Consistently receives top ratings on customer satisfaction surveys by empathetically listening to members and providing personalized solutions. • Maintaining and improving quality results by adhering to standards and guidelines; recommending improved procedures. • Updating job knowledge by studying new products;… Show more • Collaborate with cross-functional teams to identify common barriers for members and implemented proactive measures resulting in an overall decrease in escalated issues. • Consistently receives top ratings on customer satisfaction surveys by empathetically listening to members and providing personalized solutions. • Maintaining and improving quality results by adhering to standards and guidelines; recommending improved procedures. • Updating job knowledge by studying new products; participating in educational opportunities. • Maintaining and storing complete, accurate, and confidential personnel data. • Managing a high volume of customer inquiries and issues in a fast-paced environment. • Analyze KPIs to assess work performance and set future goals based on information interpreted. • Report safety information to regulatory authorities. Show less



Amazon

• United States
• Software Development
• 700 & Above Employee

• Process Assistant/ EHS Coordinator

  • Sep 2020 - Feb 2023

  • Conducted temperature checks on associates entering the FC and facilitated associate safety by ensuring all social distancing and mask guidelines are met. • Oversaw quality, development, and standard work of 45-60 associates on a daily. • Issued appropriate coaching, development, and corrective action to all associates to ensure positive performance metrics. • Assured successful area performance, through tracking, reporting and feedback of associate performance. • Ensured the… Show more • Conducted temperature checks on associates entering the FC and facilitated associate safety by ensuring all social distancing and mask guidelines are met. • Oversaw quality, development, and standard work of 45-60 associates on a daily. • Issued appropriate coaching, development, and corrective action to all associates to ensure positive performance metrics. • Assured successful area performance, through tracking, reporting and feedback of associate performance. • Ensured the compliance of all health and safety services in coordination with OSHA rules and requirements. • Recorded and managed reports to Worker’s Compensation. • Audited and replaced 5S as needed and completed SD audits. •Identified / addressed safety hazards within the work area and participated in safety initiatives. • Focused on audits and managing the SDP completion of standard work checklist. • Utilized computer skills to maintain an active update of BHM1’s inventory. • Investigated and made recommendations for safety incident reports. • Streamlined the registration process for PPE for new hires, reduced onboarding time and improved employee satisfaction scores. Show less • Conducted temperature checks on associates entering the FC and facilitated associate safety by ensuring all social distancing and mask guidelines are met. • Oversaw quality, development, and standard work of 45-60 associates on a daily. • Issued appropriate coaching, development, and corrective action to all associates to ensure positive performance metrics. • Assured successful area performance, through tracking, reporting and feedback of associate performance. • Ensured the… Show more • Conducted temperature checks on associates entering the FC and facilitated associate safety by ensuring all social distancing and mask guidelines are met. • Oversaw quality, development, and standard work of 45-60 associates on a daily. • Issued appropriate coaching, development, and corrective action to all associates to ensure positive performance metrics. • Assured successful area performance, through tracking, reporting and feedback of associate performance. • Ensured the compliance of all health and safety services in coordination with OSHA rules and requirements. • Recorded and managed reports to Worker’s Compensation. • Audited and replaced 5S as needed and completed SD audits. •Identified / addressed safety hazards within the work area and participated in safety initiatives. • Focused on audits and managing the SDP completion of standard work checklist. • Utilized computer skills to maintain an active update of BHM1’s inventory. • Investigated and made recommendations for safety incident reports. • Streamlined the registration process for PPE for new hires, reduced onboarding time and improved employee satisfaction scores. Show less



Jos. A. Bank Clothiers

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Dec 2018 - Jul 2020

  • Identified and organized all company operations and allocated responsibilities to personnel. • Screened resumes and interviewed potential candidates for potential employment. • Coordinated fiscal, personnel, purchasing, payroll, and monthly expenditures records. • Updated employee files to detail personnel actions and provided information for payroll and other areas. • Planned and oversaw in-store promotional events or displays. • Coached, trained, and developed staff members… Show more • Identified and organized all company operations and allocated responsibilities to personnel. • Screened resumes and interviewed potential candidates for potential employment. • Coordinated fiscal, personnel, purchasing, payroll, and monthly expenditures records. • Updated employee files to detail personnel actions and provided information for payroll and other areas. • Planned and oversaw in-store promotional events or displays. • Coached, trained, and developed staff members to optimize business growth. • Analyzed sales and revenue reports and made forecasts. • Ensured the store fulfilled all legal health and safety guidelines. Show less • Identified and organized all company operations and allocated responsibilities to personnel. • Screened resumes and interviewed potential candidates for potential employment. • Coordinated fiscal, personnel, purchasing, payroll, and monthly expenditures records. • Updated employee files to detail personnel actions and provided information for payroll and other areas. • Planned and oversaw in-store promotional events or displays. • Coached, trained, and developed staff members… Show more • Identified and organized all company operations and allocated responsibilities to personnel. • Screened resumes and interviewed potential candidates for potential employment. • Coordinated fiscal, personnel, purchasing, payroll, and monthly expenditures records. • Updated employee files to detail personnel actions and provided information for payroll and other areas. • Planned and oversaw in-store promotional events or displays. • Coached, trained, and developed staff members to optimize business growth. • Analyzed sales and revenue reports and made forecasts. • Ensured the store fulfilled all legal health and safety guidelines. Show less



Business Concept Inc

• Montgomery, Alabama, United States

• Human Resources Generalist Intern

  • Aug 2015 - May 2017

  • Performed various administrative duties to aid in the success of the company. • Assisted the HR department with distributing, opening, and processing mail, answering and directing incoming calls and visitors. • Updated internal databases by inputting new employee contact information, employment details and payroll data. • Posted job advertisements to job boards, social media platforms and screened potential employees' resumes / application forms to identify suitable candidates to… Show more • Performed various administrative duties to aid in the success of the company. • Assisted the HR department with distributing, opening, and processing mail, answering and directing incoming calls and visitors. • Updated internal databases by inputting new employee contact information, employment details and payroll data. • Posted job advertisements to job boards, social media platforms and screened potential employees' resumes / application forms to identify suitable candidates to fill company job vacancies. • Organized interviews with shortlisted candidates, prepared and sent offer rejection letters or emails to candidates, and coordinated new hire orientations. • Responded to staff inquiries regarding HR policies, employee benefits, and other HR-related matters. • Reviewed and distributed company policies in digital formats or hard copies. Show less • Performed various administrative duties to aid in the success of the company. • Assisted the HR department with distributing, opening, and processing mail, answering and directing incoming calls and visitors. • Updated internal databases by inputting new employee contact information, employment details and payroll data. • Posted job advertisements to job boards, social media platforms and screened potential employees' resumes / application forms to identify suitable candidates to… Show more • Performed various administrative duties to aid in the success of the company. • Assisted the HR department with distributing, opening, and processing mail, answering and directing incoming calls and visitors. • Updated internal databases by inputting new employee contact information, employment details and payroll data. • Posted job advertisements to job boards, social media platforms and screened potential employees' resumes / application forms to identify suitable candidates to fill company job vacancies. • Organized interviews with shortlisted candidates, prepared and sent offer rejection letters or emails to candidates, and coordinated new hire orientations. • Responded to staff inquiries regarding HR policies, employee benefits, and other HR-related matters. • Reviewed and distributed company policies in digital formats or hard copies. Show less