Experience

ScaleMatrix

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Tier-1 Support Technician SOC

  • Jan 2023 - Present

  Support of network systems (software/hardware) and data center operations. Serving as a technical liaison to both internal and external clients. Assist in the provisioning of environmental, networking, security and computer systems specifically relating to ScaleMatrix cloud and colocation client needs. Responding to client support inquiries in a timely fashion with an emphasis on being informative and helpful. Learning and broadening technically in order to add value to the SOC and to the technical depth of ScaleMatrix as a whole. Communicating and working with team members to coordinate efforts to support clients. Monitoring and reporting any issues with critical environmental, networking, security and server systems. Communicating with other departments to assist in the execution of change management policies and procedures. Show less



NortonLifeLock

• United States
• Computer and Network Security
• 700 & Above Employee

• Cyber Security Agent

  • Apr 2022 - Oct 2022

  Professionally tasked with L1 duties for customers pertaining to troubleshooting, identity protection services, device security. Assisted with tools and services while being PCI compliant such as salesforce, Avaya, and etc. Professionally tasked with L1 duties for customers pertaining to troubleshooting, identity protection services, device security. Assisted with tools and services while being PCI compliant such as salesforce, Avaya, and etc.



3rd Eye Surveillance

• United States
• Security and Investigations
• 1 - 100 Employee

• Monitor Agent

  • Feb 2022 - Apr 2022



SUCRE CAFE, INC.

• United States
• Restaurants
• 1 - 100 Employee

• Service Cashier

  • Nov 2019 - Apr 2020

  - Provided excellent customer service - Drive efficiency in peak hours - Train new members - Provided excellent customer service - Drive efficiency in peak hours - Train new members



Chicken Express

• 200 - 300 Employee

• Service Cashier

  • Jan 2019 - Feb 2020

  - Provide excellent customer service - Drive efficiency during peak hours - Train new team members - Provide excellent customer service - Drive efficiency during peak hours - Train new team members



PINSTACK

• United States
• Entertainment
• 1 - 100 Employee

• Game Room Attendent

  • Sep 2018 - Jan 2019

  Attended and maintained the floor for arcade games and electronics. Provided service for customers when issues and bug fixes were applicable. Attended and maintained the floor for arcade games and electronics. Provided service for customers when issues and bug fixes were applicable.



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Service Cashier

  • Jan 2017 - Aug 2018

  - Provide excellent customer service - Drive efficiency in a fast-paced environment - Train others to drive efficiency in the day to day work - Provide excellent customer service - Drive efficiency in a fast-paced environment - Train others to drive efficiency in the day to day work



JCPenney

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Nov 2016 - Jan 2017

  - Provide friendly and efficient customer service - Recover merchandise during peak holidays - Train new associates - Assist customers to add basket revenue - Provide friendly and efficient customer service - Recover merchandise during peak holidays - Train new associates - Assist customers to add basket revenue