Jeremy Campbell
Senior Corporate Manager, Property Systems at Montage International- Claim this Profile
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Spanish Limited working proficiency
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English Native or bilingual proficiency
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English, Middle (1100-1500) Limited working proficiency
Topline Score
Bio
LinkedIn User
I worked closely with Jeremy while in the British Virgin Islands as he was our local IT support at Fresh Mongo. He was highly regarded on the island and was incredibly reliable - often on out-calls from morning to late in the evening making sure all his clients were serviced. He ensured that we always found the underlying issue to ensure the problem was properly resolved. Jeremy went out of his way to help our company implement a robust business continuity plan, including helping with the bi-annual tests.
Emily Welch
Jeremy Campbell was a call out service technician supporting the hardware contract the law firm I work for had with his employer, Fresh Mango. He was prompt, polite and very adept at all types of calls we had for our IT system. I would recommend Jeremy without hesitation for any IT position he would wish to apply for and wish him all success in those endeavours.
LinkedIn User
I worked closely with Jeremy while in the British Virgin Islands as he was our local IT support at Fresh Mongo. He was highly regarded on the island and was incredibly reliable - often on out-calls from morning to late in the evening making sure all his clients were serviced. He ensured that we always found the underlying issue to ensure the problem was properly resolved. Jeremy went out of his way to help our company implement a robust business continuity plan, including helping with the bi-annual tests.
Emily Welch
Jeremy Campbell was a call out service technician supporting the hardware contract the law firm I work for had with his employer, Fresh Mango. He was prompt, polite and very adept at all types of calls we had for our IT system. I would recommend Jeremy without hesitation for any IT position he would wish to apply for and wish him all success in those endeavours.
LinkedIn User
I worked closely with Jeremy while in the British Virgin Islands as he was our local IT support at Fresh Mongo. He was highly regarded on the island and was incredibly reliable - often on out-calls from morning to late in the evening making sure all his clients were serviced. He ensured that we always found the underlying issue to ensure the problem was properly resolved. Jeremy went out of his way to help our company implement a robust business continuity plan, including helping with the bi-annual tests.
Emily Welch
Jeremy Campbell was a call out service technician supporting the hardware contract the law firm I work for had with his employer, Fresh Mango. He was prompt, polite and very adept at all types of calls we had for our IT system. I would recommend Jeremy without hesitation for any IT position he would wish to apply for and wish him all success in those endeavours.
LinkedIn User
I worked closely with Jeremy while in the British Virgin Islands as he was our local IT support at Fresh Mongo. He was highly regarded on the island and was incredibly reliable - often on out-calls from morning to late in the evening making sure all his clients were serviced. He ensured that we always found the underlying issue to ensure the problem was properly resolved. Jeremy went out of his way to help our company implement a robust business continuity plan, including helping with the bi-annual tests.
Emily Welch
Jeremy Campbell was a call out service technician supporting the hardware contract the law firm I work for had with his employer, Fresh Mango. He was prompt, polite and very adept at all types of calls we had for our IT system. I would recommend Jeremy without hesitation for any IT position he would wish to apply for and wish him all success in those endeavours.
Credentials
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Unconscious Bias
LinkedInMar, 2021- Sep, 2024
Experience
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Montage International
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Hospitality
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700 & Above Employee
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Senior Corporate Manager, Property Systems
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Mar 2023 - Present
Responsible for the day to day and strategic management of the Company’s Property Management Systems. Systems include Oracle Opera (on premise and cloud) in house task management and housekeeping systems such as Alice. Responsible and accountable for ensuring interconnected systems to the PMS are setup correctly, stable and passing appropriate information per the interconnected systems specifications, such as, CRS, Revenue Management, central reservations services and CRM. Liaise closely with other home office departments as well as subject matter experts in the hotels to ensure that all connected systems to the property management systems are working as designed and specified. Primary day to day liaison with Oracle for any escalations, product roadmap, education, or other related services as it applies to the PMS and its use within the Company.Key Responsibilities:- Advanced knowledge of Opera technology stack with a focus on interfaces (OXI, OPI, Serial, OWS, OHIP), UI, reservation flow, profiles, configuration, reporting & analytics, users rights.- Advanced knowledge of key revenue systems that interface to Opera; IDEAs, Synxis, Book4Time, Navis, RevPlan, Cendyn, Revintel, Amadeus, local interfaces, Shift4, Givex.- Responsible for managing the Company’s Opera Committee; coordinating regular meetings, attendance and ensuring that any decisions that are decided on is implemented in a timely manner across all hotels- Strong negotiation and escalation skills to ensure internal stakeholders and external partners are implementing and upholding company technology and usage standards of in scope applications.- Ability to triage systems and usage issues, document root causes and ensure re-occurring issues are analyzed and permanently addressed.- Closely monitor and appropriately fix any revenue impacting interfaces that have an enterprise impact.- Manage the Company’s Opera “Shell” ensuring that it is used across all properties. Show less
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Director of IT at Montage Healdsburg
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Mar 2021 - Present
- Develop, schedule, staff and lead the property IT Department to successfully provide around theclock technology support for 130 room ultra‐luxury resort on 258‐acre property in Sonoma County.- Implement efficient processes and procedures to effectively handle property level requests forsupport, and follow approved MHR procedures for escalating and coordinating with corporate ITand vendors- Implement, maintain, backup and administer all installed technology to meet vendorrequirements, industry standard practices, the requirements of the property, and policies andprocedures as developed by corporate IT- Implement and adhere to all routine security and compliance requirements and documentationas required or assigned- Administer, maintain and provide network level support for Hotel, Food & Beverage outlets,meeting events and other venues. Ensure functional integration of network and database serversoftware and LAN hardware/software components- Perform fault isolation, problem determination and problem resolution of standard set networkand serve problems to ensure proper integration of software and hardware components- Recommended appropriate action where performance is below objective or where capacity maybe nearing its threshold- Install and maintain workstations and determine appropriate installation and/or upgradeschedule- Maintain complete and thorough knowledge of new releases of network relevant hospitalitysystems software- Document disaster recovery procedures and perform production turnover procedures with allapplications and systems including but not limited to PMS, and relevant interfaces, HSIA, CRS- Document connectivity, CRM Connectivity, Finance systems, POS and related workstations andprinters.- Create and implement an overall or individualized training and development plan that addressesneeds and expectations of the department- Opera Cloud- Micros Simphony- Task force - Montage Big Sky Dec 2021, Pendry DC Oct 2022 Show less
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NCR Corporation
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Professional Services Technical Consultant
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Jun 2018 - Mar 2021
The Technical Consultant role focuses on activities such as evaluating, designing, constructing, integrating, unit testing, trouble-shooting and supporting hardware & software solutions based on business and operational requirements in a variety of customer-facing and internal business scenarios, associated with NCR’s financial software for Bank of America's ATMs and cash recyclers. Member of NCR and Bank of America's "Authorized Critical Infrastructure Response Service" team during the 2020 Covid-19 Pandemic. Show less
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RCH Technologies, LLC.
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IT Services and IT Consulting
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Lead I.T. Technician
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Dec 2015 - Jun 2018
As the premier IT support company in the US Virgin Islands, RCH Technologies provides local businesses with reliable, committed, and hardworking support technicians to provide them with the technology services needed to compete in a rapidly expanding global market. RCH offers a wide range of SLA options to meet our client's budgets and vision. RCH has recently expanded our services to include: security system installation, desktop support and maintenance, biometric time card management and attendance systems - all while maintaining our core expertise in NCR Aloha & Silver POS systems, network administration, disaster recovery, managed support services and server/network/wiring installations. Our clients come from every type of business on the island and range from large hotels & resorts, luxury yachts, restaurants, financial institutions, private schools, medical offices and insurance agencies to boutique hotels, law firms and rental car businesses. Assisted with disaster recovery after Hurricanes Irma & Maria 2017-2018 as USVI government authorized IT & communications service provider. Additional skills/info: - Official NCR Aloha & NCR Silver POS partner & support for the USVI and BVI - Network admin and general support for USVI businesses, private schools and residential customers - Windows 10 – installation and migration - Managed IT support including backups & remote assistance - Mac & Windows – OS support and hardware repairs - EMV compliance for all clients taking credit card payments - Citrix Receiver - Camera and Security Systems - Tesla Powerwall - Business continuity consultation and planning - Yacht computer & A/V systems - Allscripts Medical Practice Manager - Bluebird Rental Car Management Software Suite - Watchguard routers and network hardware - VI Hotspot – free wifi network with local advertising platform - Media Caddy – bar-top advertising Show less
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Fresh Mango Technologies
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Virgin Islands, British
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Information Technology & Services
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1 - 100 Employee
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Senior I.T. Technician
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Jun 2013 - Dec 2015
Fresh Mango is the premier IT Support and Network services firm in the British Virgin Islands providing BVI SMB customers outsourced IT solutions and support - covering all aspects of desktop, network infrastructure and server technologies, both hardware and software - from installing cabling up to server virtualization. Services also include Microsoft Cloud technologies and Hosted Exchange implementation as well as disaster planning and recovery - including our own NeoVault offsite backup solution for data, database and bare metal recovery to our BVI and Panama data centers. Providing "hands on" support in the BVI for many well known international legal, accounting, financial and trust companies and private islands and resorts with global WAN networks and IT departments residing abroad. Additional skills/info: - Network design, admin and maintenance - PC, Mac and mobile device/hardware config and repair – all OS versions - POS System installation and config – Aloha, Micros, Lightspeed, Clover, Shopkeep, Quickbooks - Quickbooks Accounting and POS software – All versions - Sage/Peachtree Accounting software - Supported most of the major trust companies, law firms, restaurants, hotels, resorts, luxury yachts and private islands in the BVI – including Necker & Moskito Islands (Richard Branson), Necker Belle, Oil Nut Bay, Nail Bay, Saba Rock, YCCS, Peter Island, the Baths on Virgin Gorda and legal firms Harneys, Appleby & Ogier. - Windows Server 2012 R2 - Microsoft Exchange - Wireless Networking – Ruckus, Ubiquity, Cisco and other HW - Cisco, Fortinet and Peplink routers and other networking HW - Microsoft SQL Server - Disaster Recovery - I.T. Security and virus removal - Security & Surveillance/Camera Systems - Backup systems - Phone systems - Virtualization - Cabling - A / V systems - Microsoft Office365 - Remote support - Sales & retail Show less
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2Board.com, Inc.
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United States
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Technology, Information and Internet
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CEO & Founder
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Jan 2011 - Mar 2015
#social #local #mobile #social #local #mobile
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CEO & Founder
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Jun 2007 - Jun 2013
- Home & small/local business technical consulting, support and networking solutions - Windows/Mac/Tablet/phone/hardware/software repair, setup, virus removal & disaster recovery - Social Media consulting - Home & small/local business technical consulting, support and networking solutions - Windows/Mac/Tablet/phone/hardware/software repair, setup, virus removal & disaster recovery - Social Media consulting
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Pantheon Student Solutions
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United States
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Financial Services
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1 - 100 Employee
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Information Systems Manager
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Jun 2010 - May 2013
Oversaw complete IT operations of 20+ employee call center. - Complete setup & maintenance of company phone system, servers and network - Windows Server 2008 - Microsoft Exchange Server 2007 - Windows 7 workstations - Microsoft Office 2010 - Symantec Antivirus - AT&T VOIP - Latitude Debt-Collection software - Time Clock Plus – attendance and salary management system Oversaw complete IT operations of 20+ employee call center. - Complete setup & maintenance of company phone system, servers and network - Windows Server 2008 - Microsoft Exchange Server 2007 - Windows 7 workstations - Microsoft Office 2010 - Symantec Antivirus - AT&T VOIP - Latitude Debt-Collection software - Time Clock Plus – attendance and salary management system
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Knutte & Associates
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Accounting
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1 - 100 Employee
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Information Systems Manager
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2007 - May 2013
Oversaw complete IT operations of 50+ employee accounting firm. - 24/7 remote support for US-wide travelling employees - Assist clients with related software, hardware & procedure issues via phone or remote access - Microsoft Exchange Server 2003, 2007 - Oversaw installation/deployment of Exchange Server 2007 - Microsoft ISA 2006 - Windows Server 2003, 2008 - Windows 98, XP, Vista, 7, 8 - Microsoft Office 2000, 2003, 2007, 2010 - Microsoft Hyper-V & VMWare virtualization software - Adobe Acrobat, Photoshop and Dreamweaver - Dell Poweredge Servers and Latitude Laptops - Mac OS and Apple Hardware - Creative Solutions Suite (Accounting & Billing) - I n t u i t Lacerte Tax Software - Quickbooks - ACT! & Salesforce.com Client Contact Software - Konica Minolta, Cannon, Ricoh & HP – printers, faxes, scanners & all-in-one units - Paperless project – oversaw scanning & indexing of entire office’s files, reduced paper usage by 50% - Maintain/repair all office hardware – Servers, PCs, laptops, printers, phones, mobile devices - Cisco & Netgear networking hardware - Virus & Security – Expert at detection of and removal of malicious software. - M a n a g e 50+ PCs & laptops, 7 Servers - Responsible for backup creation, validation and maintenance, on and off-site & disaster recovery - Smartphone/Tablet setup & integration - Lucent & AT&T Phone Hardware Show less
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CA Technologies
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United States
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Software Development
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700 & Above Employee
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Software Engineer - Enterprise Database Management Systems
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Jul 2000 - Mar 2007
Worked as part of a diverse, global team to develop Unicenter Database Administration product (UDBA). UDBA is an enterprise level, client/server tool that manages heterogeneous RDBMSs — DB2 for OS/390, Oracle, Sybase, Informix, Ingres and Microsoft SQL Server — across multiple platforms in distributed environments. UDBA enables a user to access all types/versions of databases from a single point of control, make changes, and send those changes to any database in the enterprise. Unicenter Database Administration offloads complex database-intensive tasks to faster, more powerful servers for execution, freeing your workstation for other tasks and reducing network contention. - Database experience: Oracle v. 7-10g, IBM DB2 UDB & DB2 zOS/OS390 v. 7-9, Microsoft SQL Server v. 7-Sql Server 2005, Informix v. 7-9, Ingres v. r3-2006, Sybase v. 9-11.5, Microsoft Access - Programming Languages: C/C++, Java, HTML, XML, SQL - Operating Systems: Unix, AIX, HPUX, Linux, “Classic” Mac OS, Mac OS X, Microsoft Windows 95/98/NT/2000/XP/7. - Applications/Software: Microsoft Office, Nortel Networks VPN Contivity Client (virtual private network), Microsoft Net Meeting and Remote Desktop, Instant messenger, Adobe Acrobat and Photoshop, security suites (MacAfee, Norton, CA), Installshield, Microsoft Visual C++ integrated development environment (IDE) versions 6.0-.8.0 and .NET 2002 & 2003, Allfusion Harvest production control program, database clients for the aforementioned RDBMSs, Computer Associates Unicenter Database Administration and Database Control Center. - Managed Lisle QA/Development Lab, 2003-2007. Consisted of maintaining/updating 8 lab machines to be used as test environments for QA and development. Worked with IT/GIS to implement security and performance measures. Performed software installs and configurations according to testing needs. Show less
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Illinois Wesleyan University
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United States
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Higher Education
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400 - 500 Employee
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Student Lab Manager
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Jan 1998 - May 2000
Student lab manager responsible for supervision, troubleshooting HW/SW issues, student assistance & tutoring in the IWU computer science department computer lab. In charge of @70 Unix workstations and the assorted peripherals. Student lab manager responsible for supervision, troubleshooting HW/SW issues, student assistance & tutoring in the IWU computer science department computer lab. In charge of @70 Unix workstations and the assorted peripherals.
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Education
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1996 - 2000
Illinois Wesleyan University
Bachelor of Science (BS), Computer Science -
1992 - 1996
Downers Grove South High School
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