Director of Food And Beverage

• Feb 2023 - Present

Dad

• Sep 2022 - Present

Taking some time to focus on what's actually important in life - Family and self. Call it a short sabbatical from all the hustle and bustle that was 2022, spending time with my wife and newborn son and simply recuperating (and LOVING it !!). 2023 is going to be a GREAT YEAR, so BRING IT ! Stay tuned for updates on my next chapter or should I say the next adventure. Taking some time to focus on what's actually important in life - Family and self. Call it a short sabbatical from all the hustle and bustle that was 2022, spending time with my wife and newborn son and simply recuperating (and LOVING it !!). 2023 is going to be a GREAT YEAR, so BRING IT ! Stay tuned for updates on my next chapter or should I say the next adventure.

Club F&B Operations Manager

• Dec 2021 - Nov 2022

Started my journey here with Mirazur Pop-up Project which then lead to me the opportunity of pre-opening for Japanese inspired Strait's Parlour Lounge along with its very own and exclusive Japanese Omakase - MORI and as well the refurbished POPI's All Day Dining Restaurant & Bar. Headed up operations for Front of House which included the Reception & Reservation team. Heavily involved with recruitment, aligning processes and structure, driving service and revenue generation.

Operations Manager

• Sep 2021 - Nov 2021

Restaurant Manager

• Apr 2021 - Aug 2021

Director Of Food And Beverage (Division Head / Excom)

• Jan 2019 - Dec 2020

I was appointed to oversee daily operations in the kitchen, outlets and sections of Azur (All Day Dining), Lobby Lounge, In-Room Dining, Club Lounge and Banqueting. My responsibilities include developing revenue generation strategies, marketing, menu engineering, process improvement, training, Capex, P&L, costing & control, forecasting and budgeting. I was responsible for recruiting and mentoring a team of 7 (managers, chefs and stewards) and develop team capabilities through training. Additionally, I was able to increase customer satisfaction and maintain service excellence, ensuring to promptly attend to guests and foster smooth collaboration with cross-department and enhance internal and external communications. In my time here, we were ranked first for the World's Best Airport Hotel and Best Airport Hotel in Asia in the Skytrax World Airport Awards 2020 and 2019. Also, Azur achieved T.Dining Singapore's Best Restaurants guide 2018/2019. In this role, I co-organised the Europe, Middle East, Asia and Africa Region Management Conference 2019 and increased employee satisfaction score to 87%. I successfully reviewed and revamped the SOP for the entire division as well as realigned the business focus to deliveries & takeaways and increased the Room Dining revenue by 40% during the pandemic. Show less

Food and Beverage Manager (Head of Department)

• May 2016 - Jan 2019

I was appointed to oversee daily operations in the kitchen, outlets and sections of Makan@Jen (All Day Dining), Lounge@Jen, In-Room Dining, Baywatch@Jen (Pool Bar) and Banqueting. My responsibilities include developing revenue generation strategies, marketing, menu engineering, process improvement, training, Capex, P&L, costing & control, forecasting and budgeting. I was responsible for recruiting team members, foster friendly and robust relations and developing their capabilities through training. Additionally, I smoothly liaised with internal and external guests, driving the TrustYou scores (Client Satisfaction) and guest loyalty. In my time here, we were awarded the Mein Tophotel & Top Hotel-Das Magazin der Hotellerie in the Coolster Pool 2017. Makan@Jen achieved the T.Dining Singapore's Best Restaurants guide in 2016/2017 and 2018/2019. Also, we achieved revenue and profit target for overall F&B in 2018 & 2019, achieving a 10%-15% increase. In this role, I was able to efficiently managed beverage costs through an inventory system and cut costs by 26%. Show less

Restaurant and Bar Manager (Assistant Head of Department)

• Dec 2014 - May 2016

I was appointed to oversee daily F&B operations in 10@Claymore (All Day Dining Restaurant), Lobby Lounge, In-Room Dining and Mini-Bar.My responsibilities were to develop strategies for revenue generation, marketing, menu, pricing, process improvement, training, Capex, P&L, costing & control, forecasting and budgeting.I was responsible for liaising with internal and external guests, identifying gaps to enhance efficiency in process and operations to drive revenue and maintain a healthy bottom-line.Additionally, I develop and foster the team, focusing on improving their capabilities to support the overall team with the motto: "What Motivates Them, Motivates Me!"In this role, I successfully improved the service standard of 10@Claymore, #1 Restaurant / Dining Venue in Singapore out of 5800+ restaurants. In my time here, we received the Best Buffet Restaurant Epicurean Award 2015 & 2016 from the Restaurant Association of Singapore and were positioned in the TripAdvisor Top 10 Luxury Hotels 2015. Show less

Assistant Restaurants, Bars & Events Manager (Assistant Head of Department)

• Jun 2013 - Nov 2014

Training Manager (Senior Service Manager)

• Aug 2012 - Jun 2013

F&B Service Manager (Service Manager)

• Jan 2010 - Jul 2012

Assistant Outlet Manager

• Jul 2009 - Jan 2010

Hotel Pre-opening Team Hotel Pre-opening Team

Assistant Outlet Manager

• Nov 2006 - May 2009

Management Trainee

• May 2005 - Oct 2006