Experience

TrueDialog: Enterprise-Grade SMS Texting Platform

• United States
• Software Development
• 1 - 100 Employee

• Customer Service Representative

  • Apr 2023 - Present



Search Optics - Intelligent Retail

• United States
• Advertising Services
• 1 - 100 Employee

• Senior Account Manager

  • Jan 2014 - Mar 2022

  -Advanced from website support to account management, while earning 2 Employee of the Month Awards. -Trained automotive dealerships, mortgage brokers and casinos on the Blueprint CMS website platform. -Implemented 3rd party vendor applications such as finance pre-qualification, trade-in value, and online customer chat products. -Specialized in resolving real-time vehicle inventory issues for 200+ Ford dealerships. -Managed client requests and submissions to design and development teams to ensure proper website implementation. -Provided sales lead routing and call tracking support. -Launched regional email marketing campaigns for Chrysler, Jeep, Dodge and RAM. Show less



United Wholesale Mortgage

• United States
• Financial Services
• 700 & Above Employee

• Business Analyst

  • Dec 2012 - Dec 2013

  -Managed high priority short and long term projects. -Worked with internal teams and developers to implement software updates. -Resolved support issues and requests for internal users and external clients. -Completed high volume data and loan transfers. -Managed high priority short and long term projects. -Worked with internal teams and developers to implement software updates. -Resolved support issues and requests for internal users and external clients. -Completed high volume data and loan transfers.



Constellation Mortgage Solutions

• United States
• Banking
• 1 - 100 Employee

• Account Specialist

  • Jan 2011 - Dec 2012

  -Provided ongoing technical support and training for clients using the Mortgage Builder LOS. -Managed multiple software customizations and projects requested by existing clients. -Resolved vendor interface issues for mutual clients requesting additional support regarding problems with credit, mortgage insurance and desktop underwriter. -Provided ongoing technical support and training for clients using the Mortgage Builder LOS. -Managed multiple software customizations and projects requested by existing clients. -Resolved vendor interface issues for mutual clients requesting additional support regarding problems with credit, mortgage insurance and desktop underwriter.



United Wholesale Mortgage

• United States
• Financial Services
• 700 & Above Employee

• Mortgage Closer

  • Jan 2009 - Jan 2011

  -Closed a high volume of retail and wholesale mortgage loans daily to meet scheduled deadlines. -Worked closely with loan officers, brokers, title companies and internal teams to ensure accuracy of all signed documentation for final approval. -Closed a high volume of retail and wholesale mortgage loans daily to meet scheduled deadlines. -Worked closely with loan officers, brokers, title companies and internal teams to ensure accuracy of all signed documentation for final approval.