Jeremy Burns
Helpdesk and Network Administration Support at Edaptive Computing, Inc.- Claim this Profile
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Bio
Stephen Dowling
Worked with Jeremy over 9 years. Jeremy was supporting my company as part of a managed service agreement. Jeremy was always steady, reliable and technically skilled. He brought enthusiasm and dedication to the work. Jeremy sometimes worked hours that required him to be self-reliant as there were limited people available to assist him. He also supported us with high priority company-wide impacting issues. When my company chose to move the work to a new supplier, Jeremy kept his dedication to providing great service and assisted with parts of the transition. I would strongly recommend Jeremy to future employers. Thanks.
Stephen Dowling
Worked with Jeremy over 9 years. Jeremy was supporting my company as part of a managed service agreement. Jeremy was always steady, reliable and technically skilled. He brought enthusiasm and dedication to the work. Jeremy sometimes worked hours that required him to be self-reliant as there were limited people available to assist him. He also supported us with high priority company-wide impacting issues. When my company chose to move the work to a new supplier, Jeremy kept his dedication to providing great service and assisted with parts of the transition. I would strongly recommend Jeremy to future employers. Thanks.
Stephen Dowling
Worked with Jeremy over 9 years. Jeremy was supporting my company as part of a managed service agreement. Jeremy was always steady, reliable and technically skilled. He brought enthusiasm and dedication to the work. Jeremy sometimes worked hours that required him to be self-reliant as there were limited people available to assist him. He also supported us with high priority company-wide impacting issues. When my company chose to move the work to a new supplier, Jeremy kept his dedication to providing great service and assisted with parts of the transition. I would strongly recommend Jeremy to future employers. Thanks.
Stephen Dowling
Worked with Jeremy over 9 years. Jeremy was supporting my company as part of a managed service agreement. Jeremy was always steady, reliable and technically skilled. He brought enthusiasm and dedication to the work. Jeremy sometimes worked hours that required him to be self-reliant as there were limited people available to assist him. He also supported us with high priority company-wide impacting issues. When my company chose to move the work to a new supplier, Jeremy kept his dedication to providing great service and assisted with parts of the transition. I would strongly recommend Jeremy to future employers. Thanks.
Experience
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Edaptive Computing, Inc.
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Helpdesk and Network Administration Support
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Jul 2019 - Present
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Pomeroy
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United States
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IT Services and IT Consulting
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700 & Above Employee
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HDI Support Center Analyst/User Account Administrator
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Aug 2002 - Dec 2018
Supported end-users of DSL and Dial-up access service. Emphasis on troubleshooting connection issues including wifi. Supported Webhosting.Answered support calls from end users. Responsible for customer relations/customer support duties.Advanced troubleshooting for issues not resolved at first contact.Prepared Weekly/Monthly reporting including KPIs.Platforms supported: Windows 95-XP, Mac OS X, multiple browser applications such as Internet Explorer, Netscape Navigator, Opera, Safari.Supported email connectivity in Outlook, Outlook Express, Netscape mail, and Mac Mail.
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HDI Support Center Analyst
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Aug 2002 - Nov 2018
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OneNet
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New Zealand
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IT Services and IT Consulting
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1 - 100 Employee
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Network Operations Center Technician
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Jun 2000 - Aug 2002
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Education
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1989 - 1992
Lemon-Monroe High School
diploma
Community
