Experience

Zepf Center
• United States
• Mental Health Care
• 100 - 200 Employee
• Systems Administrator

  • Jan 2020 - Present


Lucas County Information Services

• Network Administrator / Team Lead

  • Sep 2013 - Jan 2020

  Top Achievements:•Supervised replacement of Cisco 6513 network cores to Cisco 6880s with Cisco 9K/2Ks.•Supervised Cisco ASA 5520 to Cisco ASA 5520X deployment.•Replaced Cisco 3550 switches with Cisco 2960X, 3850, 3650s.•Implemented Guest Wireless.•Migrated from GroupWise 2014R2 to GroupWise 2018.•Migrated from GroupWise 2012 to GroupWise 2014R2.•Expanded WAN/LAN sites.•Increased redundancy/resiliency to the LAN.•Increased redundancy and capacity of the wireless network.•Deployed management software for remote administration of PCs.•Protected the network from many virus threats including CryptoWall.•Migrated Websense to Cisco WSA.Job Duties:•Review, assign work orders to technicians ensuring timely and accurate resolution.•Administer PC inventory and deployment, refresh County PCs on a 5 year life-cycle.•Provide quotations to end users for PC’s and peripherals.•Administer servers, provide oversight to staff for technical services including but not limited to: -Mobile email solutions -MicroFocus Retain -Cisco Ironport Email Security appliance -Cisco Web Security Appliance -Enterprise antivirus/endpoint -Windows update services•Administer Active Directory, DNS, DHCP and NDS environments.•Schedule system downtime, server upgrades, migrations, networking gear deployment.•Process public information email requests.•Make recommendations as needed for revisions to technical standards.•Administer Cisco switch inventory.•Design, deploy and Administer switches/firewall solutions.•Administer 24 x 7 response resolution to server problems / outage notifications. Administer on-call support as needed.•Administer enterprise email environment.•Maintain oversight of the physical fiber plant.•Maintain/monitor network.•Maintain/monitor Internet via web security appliance.•Maintain/monitor WAN sites. Show less

• Network Technician II

  • May 2012 - Sep 2013

  •Provide hardware, software, and networking support to end users throughout Lucas County.•Perform installation of computers, software, networking devices, and printers. •Perform server administration and updates. •Install and configure Cisco networking devices.•Administer NDS, GroupWise, and Active Directory accounts.



Newing-Hall, Inc.

• United States

• Senior Technical Specialist

  • 2003 - 2011

  •Manage computer network/server/workstation resources. •Migrated Windows 2000 Server to Windows 2008 Server. •Dell PowerEdge 2600 Server experience. •Microsoft SQL Server/Microsoft Exchange maintenance. •Deployed Microsoft Window Internet Acceleration Server (ISA). •Managed DNS domain name space for Newing-Hall, Inc. •Controlled and implemented engineering procedures /customer service/support procedures. •Controlled engineering resource planning via Microsoft Dynamics. •Controlled/created documentation for manuals/knowledge base articles/internal procedures. •Software revision control, quality control testing before public release. •Maintained software releases and installations using Install Shield Professional (C language syntax). •Wrote a client/server application (Visual C#/Visual Basic/XML) to keep track of current status of employees. •Coordinated final testing of computerized engraving machines insuring quality of service. •Managed the customer service department. •Repair customer’s products - electronic and mechanical. •Worked closely with vendor partners creating new products and solve engineering challenges. •Provided customer support for all systems/software via phone. •Created custom testing fixtures with custom microprocessor boards. •Assisted in manufacturing resource planning (MRP). Show less



The Technology Advisors

• United States
• Computer and Network Security
• 1 - 100 Employee

• Engineer

  • Nov 2001 - Aug 2002

  •Network design and installation. •Computer maintenance & support. •Network computer consultant (software and hardware) . •Onsite office automation, network security and disaster recovery. •Assemble, configure, and install workstations and servers for customers. •Dell PowerEdge 2600 Server experience. •Installed routers and switches. •Migrated Windows NT Server to Windows Server 2000 Terminal Server. •Migrated Novel Netware to Windows 2000 Server. •Large scale rollout of Windows 98 via image deployment to DELL OptiPlex workstations. •Wrote a web application (Visual Studio 6) to submit, track and report open service tickets for tech support. Show less



Virtual PC's - Information Technology Division

• Technician

  • Sep 2000 - Mar 2001

  •Troubleshoot, install software and hardware on workstations and servers. •Troubleshoot and install networks. •Installed routers and switches. •Installed Windows 2000 Server and workstations. •Deployed Citrix MetaFrame Server. •Assemble/build computers. •Computer consultant (software and hardware). •Customer on-site support. •Troubleshoot, install software and hardware on workstations and servers. •Troubleshoot and install networks. •Installed routers and switches. •Installed Windows 2000 Server and workstations. •Deployed Citrix MetaFrame Server. •Assemble/build computers. •Computer consultant (software and hardware). •Customer on-site support.

• Engineering Technician

  • Aug 1998 - May 2000

  •Network design and implementation (cabling, switches, routers).•Windows NT Server deployment.•Deployed Microsoft Proxy Server 2.0.•Product refinement + development for Newing-Hall products (software + electronic).•Created/processed ECN’s (engineering change notifications).•Controlled/created documentation for manuals/knowledge base articles/internal procedures.

• Customer Support Technician

  • Jul 1995 - Aug 1998

  •Customer Service/Support representative.•Repair Technician electronic/mechanical.