Experience

Therapy Brands

• United States
• Software Development
• 200 - 300 Employee

• Customer Support Specialist

  • Apr 2023 - Present



PepsiCo

• United States
• Food and Beverage Services
• 700 & Above Employee

• Merchandiser

  • Sep 2022 - Apr 2023



Healthcare.com

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Customer Support Specialist

  • May 2021 - Aug 2022

  Providing timely email support to members, agents, and business partners. Directing member concerns to appropriate areas while striving for one-call resolution as part of the phone support. Providing timely email support to members, agents, and business partners. Directing member concerns to appropriate areas while striving for one-call resolution as part of the phone support.



Further

• United States
• Financial Services
• 1 - 100 Employee

• • Jul 2019 - Oct 2020

  Completed internal audits each month for all Further Operations areas, provided feedback to reps for continuous improvement, assisted with compiling information for external audits as necessary, tracked trends to help keep knowledge articles up to date.

• • Jun 2018 - Jul 2019

  Helped create and refine content for Medical Banking Specialist training classes, facilitated new hire classes, provided support for learners beyond the classroom.

• • Oct 2017 - Jun 2018

  Assist Medical Banking Specialists with research and tier one support, perform floor supervisory tasks, update job aids, and responsible for weekly reporting of team's productivity as it relates to member follow-up.



SelectAccount

• United States
• Financial Services
• 1 - 100 Employee

• Medical Banking Specialist

  • Dec 2015 - Oct 2017

  Helping members manage various medical spending accounts, handling front line customer service for members and providers. Helping members manage various medical spending accounts, handling front line customer service for members and providers.



PA

• Retail
• 1 - 100 Employee

• E-Commerce Lister

  • Feb 2012 - Aug 2015

  Photographing and listing product for online marketplaces eBay.com and Gunbroker.com, primary firearm salesperson 2013-2015 (top 100 Gunbroker seller in 2014). Photographing and listing product for online marketplaces eBay.com and Gunbroker.com, primary firearm salesperson 2013-2015 (top 100 Gunbroker seller in 2014).