Experience

North Greenville University

• United States
• Higher Education
• 300 - 400 Employee

• Engineer, Academic Technology, and Asset Management/Compliance Specialist

  • Feb 2018 - Present

• Desktop Technology & Procurement Specialist

  • Oct 2015 - Nov 2022

  Provide primary end user support, maintenance and training of desktop software with an emphasis on software standardization. Assist supervisors and other staff in developing system that will meet their computerized information needs. Monitoring, planning and recording of software and/or hardware licenses to ensure compliance with vendor contracts by administering and managing IT hardware and software maintenance

• Desktop Administrator

  • Jan 2014 - Oct 2015

  Provide desktop technical support to local and remote end users. Creation and deployment of custom-built Windows and OSX images. Manage incoming service requests and facilitate effective resolution and completion of said requests. Assign, oversee, and direct Student Worker tasks. Resolve software and/ or hardware issues as they arose. Conduct individual addition, removal, and changes of desktop systems, and printers. Evaluate new desktop technology including hardware, software, and… Show more Provide desktop technical support to local and remote end users. Creation and deployment of custom-built Windows and OSX images. Manage incoming service requests and facilitate effective resolution and completion of said requests. Assign, oversee, and direct Student Worker tasks. Resolve software and/ or hardware issues as they arose. Conduct individual addition, removal, and changes of desktop systems, and printers. Evaluate new desktop technology including hardware, software, and peripherals. Manage and oversee inventories of desktop systems including consumables

• IT Services Workstudy

  • May 2010 - Jan 2014

  Provided desktop technical support to local and remote end users. Resolved software and/ or hardware issues as they arose. Conducted individual addition, removal, and changes of desktop systems, and printers. Evaluate new desktop technology including hardware, software, and peripherals. Managed and oversaw inventories of desktop systems including consumables.



Henderson County Public Schools

• United States
• Education Administration Programs
• 700 & Above Employee

• Information Technology Technician

  • Aug 2000 - Oct 2005

  Provided computer help desk support via telephone communications with end-users. Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists. Provided computer help desk support via telephone communications with end-users. Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.