Experience

Orthopaedic Research Society

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Membership & Strategy Manager

  • Oct 2022 - Present



Lyft

• United States
• Ground Passenger Transportation
• 700 & Above Employee

• Lyft Driver

  • Jan 2018 - Nov 2022



Logistimatics

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Support Professional

  • Mar 2021 - Jun 2022

  - Handled 40+ customer support tickets daily through Zendesk, live chat, and phone, which included providing product information, tier 1 tech support, and service cancellation. - Trained multiple new customer service employees on using Zendesk, Monday.com, PayPal, Notion, and Ship Station. - Consistently maintained an above 90+ % customer satisfaction rating, and the highest rated in the company during my tenure. - Cross-referenced and processed over 350 replacement device orders after our manufacturers pushed a faulty update that caused over 1,000 devices to go offline. Show less



RE:WORK TRAINING

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Candidate Recruitment & Business Development Coordinator

  • Jun 2020 - Feb 2021

  - Researched and targeted companies who are looking to develop and cultivate a diverse workforce to build a pipeline of SaaS competent sales talent. - Identify individuals at targeted companies to build relationships to help develop real-world sales curriculum resources and recruit sales trainers, mock interviewers & career mentors. - Took a lead role in developing a new completely virtual sales program to meet the need of our candidates and clients affected by the pandemic. - Researched and targeted companies who are looking to develop and cultivate a diverse workforce to build a pipeline of SaaS competent sales talent. - Identify individuals at targeted companies to build relationships to help develop real-world sales curriculum resources and recruit sales trainers, mock interviewers & career mentors. - Took a lead role in developing a new completely virtual sales program to meet the need of our candidates and clients affected by the pandemic.



Hunt Club

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Associate, Talent Strategy

  • Oct 2019 - Jun 2020

  - Sourced candidates to identify and acquire talent for our client partner searches using proprietary software, LinkedIn Recruiter, and email messaging. - Researched and identified companies and bullseye candidate profiles on using a combination of LinkedIn, CrunchBase, and targeted websites. - Responsible for crafting and developing messaging via email & LinkedIn for initial candidate outreach. - Collaborated with managers and director to qualify and identify the most qualified candidates to present to our client partners. Show less



RE:WORK TRAINING

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Sales Development Representative

  • Aug 2019 - Sep 2019

  Developed skills through a 10-weekend technology sales training program while working full-time. Developed skills through a 10-weekend technology sales training program while working full-time.



Wiley

• United States
• Book and Periodical Publishing
• 700 & Above Employee

• Program Manager

  • Apr 2019 - Jul 2019

  - Facilitating student enrollment and guide prospective students through their educational selection process.- Field a heavy inbound call volume to respond to student requests for information and/or guidance- Building a strong relationship with prospective and current students by having the ability to listen and identify their needs.- Manages student inquiries and applications, making phone calls, scheduling appointments and conducting informational interviews, documenting the admissions process for compliance, and following up with enrolled students.- Presenting the various programs and services of our partner schools to prospective students by guiding them through a process of career choices, educational options, and enrollment procedures.- Responding to informational requests about our partner schools, qualify and enroll students, and complete the application process to ensure the student successfully meets their college education goals. Show less

• Application Specialist

  • Jan 2019 - Mar 2019

  - Responsible for managing and updating computerized prospective student database, application paperwork, and follow-up documentation. - Work effectively with co-workers as part of the student services team to ensure each student's experience with the college is professional, service-focused, and productive.



Shamrock Labels

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Client Care Coordinator

  • Nov 2017 - Dec 2018

  Interact with with customers to provide and process information in response to inquiries concerns and requests about Shamrock Labeling products.

• Sales Operations Coordinator

  • Feb 2017 - Nov 2017

  Worked in conjunction with the National Sales manager to communicate and provide support to the outside sales representatives.

• Inside Sales Representative

  • Feb 2016 - Jan 2017

  Spearheading the inaugural inside sales team for this successful, innovative healthcare leader and supplier of top quality stock and custom tapes and labels. Working closely with the VP of sales and national sales manager to develop and implement strategic sales plans designed to expand the Shamrock brand.



City of Waukesha

• United States
• Government Administration
• 100 - 200 Employee

• Before & After School CLC Coordinator

  • Sep 2014 - May 2015

  Assisted in planning, coordination and supervision of the responsibilities that were required within the guidelines of the 21st Century Community Learning Center Grant.Assisted in the planning and day to day operation of the before and after school program at Banting Elementary School.Responsible for the daily oversight of planned programs and implementation by staff at the community learning center. Assisted the Recreation Supervisor and Recreation Programmer in CLC Grant Documentation. Attended the 21st Century CLC Conference Wisconsin presented by the Wisconsin Department of Public Instruction Show less

• Before & After School Instructor

  • Sep 2010 - May 2015

  Developed and implemented a behavior management program at the Banting Elementary school site and obtained a certification in non-violent crisis intervention. Identified early stages of emotional, developmental and health related problems in students, used appropriate department guidelines and followed up with families. Lead students in various games and craft activities that sparked imagination and creativity each day.Responsible for the creation detailed daily schedules outlining the week’s activities for multiple groups of children. Show less



Engage Waukesha

• Waukesha, Wisconsin

• Education Studies Capstone

  • Jan 2014 - May 2014

  Collaborated with WCTC and UW-Waukesha to create a mulit-agency initiative aimed college and career services. Built relationship with parents and students through college and career readiness instruction and positive connections. Planned and assisted in monthly community outreach meetings held at various locations in the Waukesha community. Collaborated with WCTC and UW-Waukesha to create a mulit-agency initiative aimed college and career services. Built relationship with parents and students through college and career readiness instruction and positive connections. Planned and assisted in monthly community outreach meetings held at various locations in the Waukesha community.



Project Pioneer

• Waukesha, Wisconsin

• Talent Specialist

  • Sep 2013 - May 2014

  Responsible for 20 students for weekly progress check-ups at Mesmer High School in Milwaukee, WI. Worked to create healthy relationships with students while helping develop them as young people and leaders. Accompanied students on engaging off campus explorations during Saturday Academies held at Carroll University. Promoted the building of character through Athletics and other extracurricular activities. Responsible for 20 students for weekly progress check-ups at Mesmer High School in Milwaukee, WI. Worked to create healthy relationships with students while helping develop them as young people and leaders. Accompanied students on engaging off campus explorations during Saturday Academies held at Carroll University. Promoted the building of character through Athletics and other extracurricular activities.