Software Project Manager

• Jan 2023 - Present

Product Development and Support Manager

• May 2021 - Feb 2023

As the Product Manager for Nightlife's Enterprise software, I am responsible for guiding feature development along with UX and UI design. I'm also responsible for managing support for all internal and external products.At Nightlife we provide curated music and visual content across all industries from hospitality, fitness, retail, accommodation, leisure, dining, cruising, education and entertainment. Venues all around Australia, New Zealand the SE Asia rely on us for anything from background music to foreground entertainment, and interactivity using our crowdDJ product.

Technical Services Manager

• Jul 2018 - May 2021

As the foundation manager of Nightlife's new specialist Technical Support Team, it was my role to develop a team to manage the response to all inbound technical queries from 5000+ customers.

Client Services Team Leader

• Jun 2015 - Jul 2018

In this role I managed the Customer Service activity for Nightlife's key large group and franchise clients, including onboarding new clients, providing product and technical support, while building and maintaining strong relationships with a broad customer base.

Relationship Manager

• Jan 2013 - Jun 2015

My first role at Nightlife was a Customer Service delivery position, handling the onboarding of new clients, providing music programming advice, technical assistance and product support.

Service, Production and Projects Manager

• Jan 2007 - Dec 2012

I managed the Service and Production (including Procurement and Warehousing) departments while also handling projects including large commercial and government contracts.As an electronics design and manufacturing company, Jacques' specialties are Video and Audio IP Communications equipment used extensively in the security industry, including corrections, public safety and transport applications.

Production Assembly Team Member

• Jan 2005 - Dec 2006

As a member of this team, I was responsible for assembling, testing and performing Quality Assurance for a range of IP intercoms and software solutions used in Residential, Security, Education, Transport and Medical applications.

Sound Engineer

• Jan 2000 - Dec 2006