Experience

Kocomo

• Mexico
• Real Estate
• 1 - 100 Employee

• Director of Rental Operations & Customer Experience

  • Apr 2022 - Present

  The Director of Rental Operations & Customer Experience is a senior-level, cross-border role which oversees two critically important facets of the Kocomo business model.The first is ownership of the Kocomo rental program. In this capacity, the role requires: (1) designing SEO-optimized listings across relevant channels (airbnb, vrbo, etc); (2) selecting, implementing, and utilizing channel management software to book and manage rentals; and (3) adjusting rates dynamically to drive maximum rental income. This function also requires forging long-term relationships with channel partners and other region-specific agencies in order to drive incremental off-platform bookings. The Director of Rental Operations & Customer Experience will also be charged with ensuring that both of Kocomo’s key stakeholders - our owners and our renters - have a truly world class experience while staying at Kocomo-managed properties in Mexico and the US. Working closely with Kocomo’s CPO, the role entails designing and optimizing the onsite customer experience, and providing real-time on the ground concierge services to deliver a one-of-a-kind “wow” factor to our clients. Show less



Maya Luxe

• Mexico
• Travel Arrangements
• 1 - 100 Employee

• Sales & Owner's Relations Manager

  • Nov 2016 - Apr 2022

  • Sales Manager for entire sales team – Direct requests and wholesaler/agent booking; • Responsible for hiring, coaching, supporting and train Sales team (individually coaching and as a group) and ensure reaching Sales Targets while maximizing guest experience; • Ensure that effective sales tools are being maximized I.e build availability calendar, build templates for sales emails; • Determine and tweak compensation package for Sales team, Commissions mixed with bonus for closing %; • Managing Sales teams hours & configuring an efficient schedule needed to maximize sales; • Ensure Sales Policies are being implemented by the Sales Team; • Overseeing Marketing iniatives with Owner of ML and assisting with building campaigns that contribute to increase in leads; • Source, negotiate, and close marketing agreements with Property Management Companies and new homeowners; • Responsible for all company communications to our Partners & Homeowners; • Responsible for building & maintaining a strong relationship with partners & homeowners. Show less



AdEasy - We help local businesses advertise effectively

• Business Development Manager

  • May 2016 - Nov 2016

  Responsibilities include the following: • Recruit and build the sales team • Provide orientation and training to new sales recruits • Supervise and manage the sales team by assigning targets, regions anddemographics; and regularly monitor and appraise the team’s performance and results • Establish sales objectives and develop annual, monthly and individual salestargets for regions and demographics; projecting expected sales volume and profit • Develop sales strategies, tactics and action plans by analyzing market trends and past results • Implement sales programs/activities based on sales action plans • Establish and adjust sales promotions and prices by monitoring costs, competition, trends and demand • Identify and generate sales leads • Market and competitor monitoring, research and reporting • Represent the company at conferences, trade fairs and networking events • Work and collaborate with other functional heads to achieve overall company and business goals Show less



Luxury Retreats

• Canada
• Travel Arrangements
• 1 - 100 Employee

• Senior Villa Specialist

  • Aug 2010 - May 2016

  • Working with medium to high net worth individuals on recommending and selling short term villa rentals for their respective vacations or corporate retreats. • Rose quickly to attain a Senior Sales position.• Interfacing with clients and suppliers from the client’s initial contact with Luxury Retreats, through to the time of villa reservation matching the guest with the best possible property for their needs• Diligent follow up upon arrival with the guest to ensure all is beyond expectations• Developed relationships with new and existing clients as well as suppliers and villa owners• Sound knowledge of Luxury Retreats’ villas and destinations • Exceed sales targets• Exceed retention rates for repeat clients• Strong relationship management skills in maintaining high quality professional relationships with local suppliers and home owners in the South East Asia region. Show less

• Quality Inspector

  • Feb 2014 - Mar 2016

  • Perform inspections and customization of the villas in accordance to Luxury Retreats standards, making sure the properties meet guest’s preferences; • Respond to villa issues, and act in a timely matter to achieve a resolution; • Ensure that new properties meet Luxury Retreats' stringent standards and submit a full report to the Head Office about the state of prospect properties.



Transat

• Canada
• Travel Arrangements
• 700 & Above Employee

• Travel Consultant

  • Jan 2008 - Aug 2010

  • Acute travel consultancy for both online requests and walk-in clients • Developed relationships with new and existing clients as well as suppliers • Developed sound knowledge of Transat Holidays’ hotels, packages & destinations • Exceeded sales targets • Regular on-site visits of our hotel partners for quality inspection purposes • Acute travel consultancy for both online requests and walk-in clients • Developed relationships with new and existing clients as well as suppliers • Developed sound knowledge of Transat Holidays’ hotels, packages & destinations • Exceeded sales targets • Regular on-site visits of our hotel partners for quality inspection purposes