Experience

Ministère de l'Immigration, de la Francisation et de l'Intégration

• Canada
• Government Administration
• 200 - 300 Employee

• Personnel Étudiant

  • Mar 2021 - Present



Best Buy Canada

• Canada
• Retail
• 700 & Above Employee

• Multichannel Sales Assistant

  • Sep 2015 - Mar 2020

  Exception issue resolution with customer service related to shipping and multi-channel fulfillment. Coordinating multiple softwares to find the best solution for the client, while constantly adapting SOP to ensure customer happiness. Making sure to work within time restraints for RPU (Reserve-and-pick-up) service and SFS (Ship from Store) fulfillment. Adapting to sudden increase in workflow (Black Friday, Boxing Day, Cyber Monday) and managing a team to best answer the service requirement.Following procedures applied by managers in their absence.Being able to replace not just collegues, but my supervisor when he was unavailable.