Jeremiah (Jerry) Zingapan, PSPO I, PMP®, SSM
Product Manager at S-RM- Claim this Profile
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Bio
Credentials
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Mentoring Others
LinkedInFeb, 2022- Nov, 2024 -
Excel Business Intelligence: Power Pivot and DAX
LinkedInJan, 2021- Nov, 2024 -
Excel Business Intelligence: Data Modeling 101
LinkedInDec, 2020- Nov, 2024 -
Excel Business Intelligence: Power Query
LinkedInDec, 2020- Nov, 2024 -
Professional Scrum Product Owner (PSPO I)
Scrum.orgMar, 2019- Nov, 2024 -
Agile Product Owner Role: Foundations
LinkedInFeb, 2019- Nov, 2024 -
Agile Product Owner Role: Techniques
LinkedInFeb, 2019- Nov, 2024 -
Business Analysis Foundations: Competencies
LinkedInFeb, 2019- Nov, 2024 -
Requirements Elicitation and Analysis
LinkedInFeb, 2019- Nov, 2024 -
Requirements Elicitation for Business Analysts: Interviews
LinkedInFeb, 2019- Nov, 2024 -
SQL Essential Training
LinkedInFeb, 2019- Nov, 2024 -
Project Management Professional (PMP)
Project Management InstituteFeb, 2018- Nov, 2024 -
Scaled Agile Framework (SAFe®) 4 Scrum Master
Scaled Agile, Inc.Jun, 2018- Nov, 2024
Experience
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S-RM
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United Kingdom
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Security and Investigations
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200 - 300 Employee
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Product Manager
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Dec 2020 - Present
Product Manager at S-RM, a global risk and intelligence consultancy. Oversaw development of key client-facing digital products and internal digital tools end-to-end through close collaboration with development partners and internal business units as well as design, marketing, IT, and finance. Significant accomplishments include: • Served as primary driver for discovering significant opportunities, and ushered product vision, strategies, and roadmap in the context of broader organizational strategies and goals. Facilitated two service blueprint design workshops and identified key pain points and opportunities best addressed with digital solutions. • Led and motivated a team of engineers and other cross-functional representatives in development of a personalised workflow within bespoke B2B CRM portal. Built more secure communication with third-party subcontractors and simplified multi-party workflow. • Incorporated data, research, and market analysis to inform product strategies and roadmaps. Independently identified and seized opportunity in leveraging readily available low-code development platform (Power Automate) to create two request form products for Corporate Intelligence business unit. Built, tested, and refined products while managing pre/post-launch execution.
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Charles Schwab
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United States
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Financial Services
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700 & Above Employee
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Senior Product Owner
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Aug 2019 - Nov 2020
Senior Product Owner of Schwab Retirement Centre (SRC), Schwab’s B2B client facing website that provides clients an online portal to interact with their accounts at Schwab; acted as Product Manager responsible for leading and reporting SRC efforts throughout the full product development lifecycle, from concept to roll-out and optimisation. Demonstrated product management, business analysis, and requirement analysis experience in a global financial services environment. Significant accomplishments include: • Set product strategy, spearheaded product planning, and owned SRC feature roadmap. Championed continuous improvement and product feature outcomes over output while supervising two teams spread across four global locations. • Conducted webinars and product demos for over 150 external participants. Showcased new product offerings, contributed to product marketing and positioning messaging, and elicited requirements and documented feedback for additional new product features. • Decreased client effort in entering contributions to retirement plans. Introduced ability to edit allocations and delete notices of deposits, decreasing call volume to Client Service Managers by 30 percent; accountable for defining KPIs and reporting OKRs.
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YOOX NET-A-PORTER
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United Kingdom
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Technology, Information and Internet
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700 & Above Employee
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Product Owner
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Oct 2018 - Jul 2019
Product Owner for world's leading online luxury fashion retailer. Acted as Product Manager and functioned as the bridge between business units and IT and championed new product ideas throughout the product development lifecycle, from initial concept to full blown product launch. Collaborated with IT Development Team and represented Marketing and Data Analyst business interests in utilizing Big Data to support enterprise goal of being more data driven and customer centric. Demonstrated product management, project management, and teamwork skills while exercising Agile methodologies and scrum best practices within a global e-commerce environment. Significant accomplishments include: • Elicited, documented, and articulated clear business requirements resulting in successful delivery of a Big Data Cloud-Based Enterprise Analytics Platform; empowered data- driven insights and customer-centric hyper-targeted marketing via delivery of technical solutions end to end. • Orchestrated agile project incorporating 55 tables for use in targeted marketing campaigns; coordinated activities between two scrum teams, monitored integration with third party vendor, and increased click-through rate by 30 percent. • Created and delivered ecommerce data visualization product which enabled more data driven decision making; led data ingestion and data mapping from various sources, prioritized data availability activities on Amazon Redshift, and demoed product. • Enforced Agile best practices such as continuous integration, code/design reviews, transparency, accountability, Jira tracking, product visioning, self-management, empowerment and role training.
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Bank of America
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United States
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Banking
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700 & Above Employee
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Technology Project Manager / Scrum Master
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Jul 2017 - Oct 2018
Project Manager within Bank of America's Regulatory Complaints and Social Media Servicing department. Significant experience supporting, delivering, and implementing concurrent projects end to end in a financial services digital environment and managing communications with stakeholders, both internal and external. Significant accomplishments include: • Chaired six projects, identified and mitigated risk and directed activities related to special initiatives within regulatory complaints and social media servicing. • Managed project in waterfall and guided five employees in innovating complaints feedback mechanism; mapped process, analysed data for industry trends and reported recommendations to adjust business strategy to executives. • Coached and mentored six-employee cross functional team in aligning organization to new complaint definition; pioneered Scrum and Kanban principles in developing training, writing procedures, and communicating changes. • Facilitated discussions with senior managers on employee engagement using Kanban principles; dissected employees’ feedback, prioritized backlog, negotiated solutions, and prompted four projects to improve performance.
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Bank of America Merrill Lynch
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United States
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Financial Services
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700 & Above Employee
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Business Analyst / Project Manager
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Jun 2016 - Jun 2017
Business analyst within Bank of America Merrill Lynch's Treasury Fulfillment Service and Operations department. Proven business analysis, requirement analysis, change management, and data analysis and interpretation skills in a financial services/wholesale banking environment. Significant accomplishments include: • Hired three direct reports and oversaw validation of 5,300 digital records in complying with Global Records Management Policy; utilized Kanban in managing workflow and completed project on time and under budget. • Optimized relationship between Sales and Back-Office Service Representatives. Simplified service representative to sales officer ratio by 50 percent and balanced service production without negatively affecting client relationships. • Recognized by superiors and peers for ability to analyze problems and provide timely solutions. Successfully solved issue that mired project team for five months on first touch.
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US Army
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United States
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Armed Forces
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700 & Above Employee
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Operations Director (Captain; O-3)
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Jan 2016 - Jun 2016
Operations director of a 90-person engineer department capable of world-wide deployment. Supervised 10-direct report managers and 80-indirect reports in fast- paced matrix environment as overall supervisor of training, administrative, logistics, projects, and staffing support.Significant accomplishments include:• Supervised vehicle gunnery qualifications and managed risk for 40 vehicle crews and 120 personnel; all crews qualified with no injuries or safety infractions.• Managed four direct reports in planning/resourcing Q2FY16 training; minimized reintegration planning for returning unit.• Commended by second-level manager for having "the knowledge and grit to succeed on the first try. He will be triumphant at any task no matter the complexity."
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Program Manager (First Lieutenant; O-2)
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Oct 2014 - Dec 2015
Program manager of a 105-person Military Intelligence Company. Designed, executed, and managed organization's logistics, maintenance, and administrative actions programs. Managed 6-direct reports and 99-indirect reports and $35 million in total assets. Produced the monthly Unit Status Report ensuring the organization's readiness in conducting its assigned mission was accurately reflected to the Department of Defense.Significant accomplishments include:• Coordinated accelerated project in waterfall to transport 6 containers and 13 vehicles from Afghanistan to US with full accountability within 1 month of receiving redeployment notices, 2 months ahead of usual timeline.• Directed cross-functional team in launch of unit’s logistics programme. Oversaw Kanban board, controlled $2MM budget, and obtained resources. Established program to standard and fastest amongst three other units.• Lauded by second-level manager as “#1 of 7” executive officers; earned Bronze Star Medal for leadership while in Afghanistan.
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Project Manager (First Lieutenant; O-2)
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Jan 2014 - Oct 2014
Project manager of a 17-person Human Intelligence (HUMINT) Platoon, charged with conducting sensitive intelligence missions and projects in support of 3d Cavalry Regiment. Managed 5-direct reports, 12-indirect reports, and $3 million in total assets. Significant accomplishments include:• Hand selected out of 12 candidates for technical intelligence supervisor role despite lacking formal training; managed operations group responsible for production and analysis of 162 intelligence reports, greatly contributing to intelligence outlook of higher echelon leaders.• Managed stakeholders and addressed personnel opportunities prior to Afghanistan mission. Initiated change and boosted capabilities by 20 percent by sending four employees to training. • Praised by manager as “in top 10% of lieutenants” and “#1 branch-detailed lieutenant seen in 12 years.”
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US Army
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United States
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Armed Forces
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700 & Above Employee
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Project Lead (Second Lieutenant; O-1)
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May 2011 - Oct 2013
Project lead of a 43-person infantry platoon; led the planning, coordination, and execution of infantry related projects in preparation for ground combat operations; managed 5-direct reports, 38-indirect reports, and $10 million in total assets. Significant accomplishments include: • Utilized terrain analysis, resource management, and effective communication techniques to expertly lead unit in defeating an enemy force 2-echelons larger during NTC OPFOR Rotation 13-04. • Spearheaded project in waterfall to improve unit’s physical training process; enhanced unit’s physical test score average by 10 percent during first three months on the job. • Noted by second-level manager for “superb ability to immerse himself in operations and make an immediate impact.”
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Education
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2007 - 2011
United States Military Academy at West Point
Bachelor of Science (B.S.), Military History with Thesis -
2021 - 2021
General Assembly
Certificate of Completion, User Experience (UX) Design -
2004 - 2007
Jesse Bethel High School
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