Experience

Tomo

• United States
• Real Estate
• 1 - 100 Employee

• Senior Site Reliability Engineer

  • Jun 2022 - Present



Progress

• United States
• Software Development
• 700 & Above Employee

• Principal Software Engineer

  • Dec 2021 - Jun 2022

• Senior Software Engineer

  • Jan 2021 - Dec 2021



Progress Chef

• United States
• Information Technology & Services
• 100 - 200 Employee

• Software Engineer

  • Jun 2017 - Jan 2021

• Support Engineer

  • Jan 2013 - Jun 2017

  Engages and collaborates with other Chef employees and with Chef partners in gaining resolution to critical, complex issues in system design/execution as related to Chef products. Synthesizes customer feedback, objectives and issues in order to help the customer reach problem resolution.Drives a great customer experience with each support incident, contributing to customer satisfaction and loyalty and amplifying the value of Chef products and services.Works closely with the customer’s top technical talent to ensure that they are able to fully utilize Chef products and servicesInteracts with and represent Chef in the open source community, using tools such as blog posts and IRC.Takes proactive ownership in identifying and recommending product improvements based on key data points. Show less



Asbury Theological Seminary

• Wilmore, KY

• Network and Systems Engineer

  • Jan 2007 - Jan 2013

  Provides technical support to the Seminary by focusing on design, implementation and maintenance of solutions to the Seminary’s servers, infrastructure, network (LAN, WAN, Internet) and application service needs. Provide primary line of support for all business critical Seminary servers and systems Research, design and implement solutions that optimize server provisioning, configuration management, performance Build, optimize and maintain Linux and Windows servers both physical and virtual (VMware) Install, configure and optimize performance of all server based software Design, develop and implement systems monitoring and alerting solution Show less



Gordon-Conwell Theological Seminary

• United States
• Higher Education
• 100 - 200 Employee

• Telecommunications and Network Systems Administrator

  • Jul 2004 - Jan 2007

  Develops, implements, designs, and troubleshoots Gordon-Conwell Seminary’s data management and communications systems on all campuses. Responsible for data storage and distribution, application services, and voice and data communications.

• IT User Resource Coordinator

  • Jul 2003 - Jul 2004

  Coordinate all aspects of Information Technology user resources including training, documentation, and helpdesk support to the seminary community. Responsible for hardware/software acquisition and inventory tracking. Responsible for recruiting, training and management of a team of part time support technicians.