Experience

DataField Technology Services

• United States
• Telecommunications
• 1 - 100 Employee

• Contract Technical Writer

  • Jan 2018 - Apr 2019



Time Warner Cable

• Telecommunications
• 700 & Above Employee

• Technical Writer

  • Jun 2011 - Apr 2017



UNICON International

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Writer Consultant

  • Aug 2008 - Jan 2009

  • Created best-practices procedural documentation across Ohio Department of Job and Family Services (ODJFS) organizations for internal users. • Authored user-interface documentation to standardize ODJFS tape-handling procedures. • Captured and documented methods of procedures (MOPs) used to monitor and report on county servers. • Analyzed and recommended documentation needs to the IT manager to close documentation gaps. • Created best-practices procedural documentation across Ohio Department of Job and Family Services (ODJFS) organizations for internal users. • Authored user-interface documentation to standardize ODJFS tape-handling procedures. • Captured and documented methods of procedures (MOPs) used to monitor and report on county servers. • Analyzed and recommended documentation needs to the IT manager to close documentation gaps.



WRITING ASSISTANCE, Inc.

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Technical Writer Consultant

  • Mar 2008 - Aug 2008

  • Authored Health Savings Accounts, special loans, and cash dispenser user guides for R.C. Olmstead, Inc. - a developer of financial database solutions primarily used by credit unions. • Designed documentation templates to provide a common look and feel for external and internal user documents. • Created Online Help documentation using RoboHelp and SnagIt. • Authored Health Savings Accounts, special loans, and cash dispenser user guides for R.C. Olmstead, Inc. - a developer of financial database solutions primarily used by credit unions. • Designed documentation templates to provide a common look and feel for external and internal user documents. • Created Online Help documentation using RoboHelp and SnagIt.



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• Senior Information Development Consultant

  • May 1978 - Dec 2007

  • Managed, created, updated, and tested documentation including: system administration, cable and hardware, software update and software upgrade, troubleshooting, reference documentation, switching, and system description documentation. • Manipulated and enhanced digital photographs using photo-editing software. • Demonstrated ability to multi-task and bring multiple complex projects to completion on time. • Reviewed engineering drawings and hardware components, and extracted… Show more • Managed, created, updated, and tested documentation including: system administration, cable and hardware, software update and software upgrade, troubleshooting, reference documentation, switching, and system description documentation. • Manipulated and enhanced digital photographs using photo-editing software. • Demonstrated ability to multi-task and bring multiple complex projects to completion on time. • Reviewed engineering drawings and hardware components, and extracted pertinent. information from design documents for customer documentation. • Functioned as part of a domestic and international multi-disciplined documentation team.

• Technical Writer

  • 1978 - 2007



Western Electric/AT&T/Lucent Technologies/Alcatel-Lucent/Spectrum/DataField Technology Services

• Columbus, Ohio Metropolitan Area

• Senior Technical Writer

  • Apr 1978 - Dec 2007