Experience

BigCommerce

• United States
• Software Development
• 700 & Above Employee

• Security Governance, Risk and Compliance Analyst

  • Oct 2019 - Present

  SaaS technical and customer management resource with two years of governance, risk, compliance, and security experience and ten years of customer management experience. Excited for information security and data privacy awareness, and fostering security and compliance culture.

• Client Success Technical Support

  • May 2016 - Oct 2019

  ● Provided assistance with troubleshooting platform issues, third party integrations where applicable, and DNS modifications. ● Collaborated and communicated with senior level technicians and other teams to escalate issues when necessary. ● Mitigated potential client friction by using call control and soft skills to help address client issues and reduce manager callbacks. ● Consistently exceeded department standards for client success metrics.



Deloitte

• Business Consulting and Services
• 700 & Above Employee

• FAS Processor 1

  • 2013 - 2014



Citi

• United States
• Financial Services
• 700 & Above Employee

• Derivatives Margin Representative

  • Apr 2012 - Jun 2013

  ● Monitored client portfolios for OTC derivatives products to minimize risk of day over day mark to market variations and working with clients to identify issues ● Client support and services via e-mail and phone ● Identified and escalated significant margin discrepancies and provided dispute resolution updates to credit risk ● Reconciled and resolved collateral and trade differences with various internal teams, middle office, sales, legal, and product control

• Public Sector Lockbox Transaction Services Representative

  • Feb 2008 - Apr 2012

  ● 99.5% accuracy; 90th percentile in department for data entry speed ● Provided transactional research support through data analysis and investigation in support of the Anti-Money Laundering Department ● Active member of Citigroup community; department representative for culture initiative, served on diversity committee