Experience

Vanliner Insurance Company

• United States
• Insurance
• 100 - 200 Employee

• Claims Specialist

  • Mar 2020 - Present

  • Investigated and maintained claims, including evaluating coverage and/or liability, as well as securing and analyzing necessary information. • Worked toward the resolution of claim files including evaluating reserves, settlement, and conveying complex information to all appropriate parties throughout the life of the claim. • Ensured timely and accurate claims payments and that claims handling was conducted in compliance with applicable statutes, regulations, and all other legal requirements. • Performed additional duties including the onboarding of new hires, projects to improve processes with our vendors, implementing components of new claims processing platform, and improving our reporting process. Show less



AIG

• Egypt
• Oil and Gas
• 1 - 100 Employee

• Senior Claims Representative

  • Jun 2008 - Oct 2019

  • Managed claims, including coverage evaluations, investigations, assessments of exposure, reserving, implementing cost-effective litigation plans, negotiations, and resolution strategies in accordance with best practices. • Resolved high dollar, complex claims within the construction unit. • Addressed management calls, solved problems, transferred files, and mentored peers. Key Accomplishments: • Ranked excellent performer in relation to peers. • Achieved the rank of office leader in structured settlements among peers. • Received the Customer Service Excellence Award, multiple You Made a Difference Awards, and Values in Action Award. • Maximized customer satisfaction through outstanding claims handling and customer service. • Developed rapport with clients while assuming responsibility for the Workers’ Compensation Construction division comprised of higher profile clients with a long list of special account instructions requiring quarterly in-person presentations of their files. Show less



Holties Restaurant, Inc.

• Management

  • Feb 2006 - Jun 2008

  • Led and directed a team of 25+ employees, controlled and organized inventory, developed schedules, determined cashflows and deposits, resolved problems with customers and employees, and generated advertising schemes. • Retained customers by resolving their problems and taking care of them promptly. • Developed a high-performing team providing great handling and customer service to all customers. • Led and directed a team of 25+ employees, controlled and organized inventory, developed schedules, determined cashflows and deposits, resolved problems with customers and employees, and generated advertising schemes. • Retained customers by resolving their problems and taking care of them promptly. • Developed a high-performing team providing great handling and customer service to all customers.



American Home Mortgage

• Financial Services
• 200 - 300 Employee

• Loan Officer

  • Jul 2005 - Feb 2006

  • Sold prime and subprime loan products. Generated business by developing advertisements for the company. • Secured new clients by cold calling potential clients from referral lists. • Improved efficiency by organizing customer loan portfolios. • Sold prime and subprime loan products. Generated business by developing advertisements for the company. • Secured new clients by cold calling potential clients from referral lists. • Improved efficiency by organizing customer loan portfolios.