Experience

Bohemia Jersey

• Jersey
• Hospitality
• 1 - 100 Employee

• Maitre D‘Hotel

  • Jul 2022 - Present

  - Supervise waiters, waitresses and wine steward. - Receive and confirm reservations. - Train new staffs. - liaise with kitchen staff about specials and menu changes. - Allocate table sections for service. - Ensure tables are set correctly. - Check and cashing up the bills. - Organize the clean-up and closing of restaurant. - Supervise waiters, waitresses and wine steward. - Receive and confirm reservations. - Train new staffs. - liaise with kitchen staff about specials and menu changes. - Allocate table sections for service. - Ensure tables are set correctly. - Check and cashing up the bills. - Organize the clean-up and closing of restaurant.



Superior Hotels Kenya

• Kenya
• Hospitality
• 1 - 100 Employee

• Banquet Supervisor

  • Nov 2020 - Jun 2021

  - Ensures all functions are set and staffs are prepared and organized before required time on BEO. - Maintains clean and orderly back areas, pre-function areas and storage area. - Conduct regular staff meeting to build rapport and ensures colleagues are well informed. - Arranges for and ensures proper sequence of service for each event. - Ensures proper setting of buffet tables and other food service tables. - Maintains constant contact with kitchen staff to ensure complete effective communication between production and food service. - Works with event and sales manager to ensure quality and accuracy of set-ups within all catering. - Supervises the handling, storage, and security of all catering service equipments and decor. - Inspects table place settings including table, linens, chinaware, glass, silverware and condiments for correct placement and ensures that each element is clean, undamaged and attractive. - work with executive chef to ensure appropriate inventories are stocked including food and beverage and non food and beverage items used for food and beverage events. - Reviews scheduling and labour needed to meet the guests needs as well as maximise efficiency. Show less



Natra Apartment

• Australia
• Real Estate

• Food And Beverage Supervisor

  • Jul 2019 - Feb 2020

  - Maintain quality control for all food and beverage served. - oversee all front and back of the house, restaurant operations. - Ensures customer satisfaction through promoting excellent service. - Generate weekly, monthly and annual reports. - Train new employees and provide ongoing training for all staff. - Conducting appraisal and promotion for servers and bartenders. - Ensuring that targets are met as well as maintaining customers. - meeting and attaining all measures of quality and hygiene standards for HACCP. Show less



Best Western® Hotels & Resorts

• Netherlands
• Hospitality
• 1 - 100 Employee

• SENIOR WAITER/ TEAM LEADER

  • Mar 2019 - Jun 2019

• SENIOR WAITER/ TEAM LEADER

  • Mar 2019 - Jun 2019

  - Training my juniors on service excellent.- Daily check entire area of responsibility for cleanliness, equipment functionality, temperature records, FIFO.- Ensures the staffs applies the necessary precautions with the regards to the hotel food safety and hygiene standards. - Check and follows up the HACCP requirements.



Rixos Hotels

• Netherlands
• Hospitality
• 700 & Above Employee

• Food and Beverage Server

  • Mar 2017 - Feb 2019

  - Familiarizing patrons with menu and daily specials. - Take order and serve food and beverages to the patrons. - Check with patrons to ensure that they are enjoying their meals and take action to correct any problem. - Communicate with customers to resolve complaints and ensures satisfaction. - Taking in charge in absence of a team leader. - Familiarizing patrons with menu and daily specials. - Take order and serve food and beverages to the patrons. - Check with patrons to ensure that they are enjoying their meals and take action to correct any problem. - Communicate with customers to resolve complaints and ensures satisfaction. - Taking in charge in absence of a team leader.



Rosewood Hotels & Resorts

• Hong Kong
• Hospitality
• 700 & Above Employee

• F&B, Captain waiter

  • Apr 2009 - Sep 2016

  -Greeting and welcoming guests promptly in a friendly manner. -Sitting and assisting the guests with menu. -Checking always about special dietary or allergic requirements of guests and pass them to the culinary leader. -Take their orders and serve them with enthusiasm and applying service techniques. -Getting feedbacks and checking guests satisfaction. -Maintaining cleanliness in work areas throughout the shift. -Present accurate final bill to guest and process payment. -Ensures the hotel's standard operation procedures are properly followed. -Completes daily responsibilities that are set for each individual shift. -Conduct mostly inventory checks on all operating equipments. -Take an active role in coaching and developing junior staff. Show less



Nairobi Serena Hotel

• Kenya
• Hospitality
• 1 - 100 Employee

• BARTENDER

  • Dec 2004 - Apr 2009

  - planning drink menus and informing customers about new beverages and specials. - Taking inventory and ordering supplies to ensure bar and tables is well stocked. - Adhering to all food safety and quality regulations. - Maintaining a clean work and dining area by removing trash, cleaning the bar counter and making sure glassware are clean. - Handling cash, credit and debit cards transactions, ensuring charges are accurate and retuning correct change to the patrons and balancing the cash register. Show less



Little Joes Restaurant

• United States
• Hospitality
• 1 - 100 Employee

• Barman

  • Aug 2004 - Nov 2004

  - Barman familiarization. - Barman familiarization.