Experience

FONTAINE CONSULTING

• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Senior Technical Trainer

  • Sep 2014 - Present

  Former employer C4 Planning, contract change to PlanIT Group, now working for Fontaine Consulting. Train and assist CGSC Resident, Satellite, and Reserve Students and Faculty with Blackboard, Collaborate, and SharePoint Develop and maintain Blackboard Instructor Guide Develop Blackboard Collaborate training program Facilitate Migration of United States Army Sergeant Major Academy (USASMA) to Blackboard.com Former employer C4 Planning, contract change to PlanIT Group, now working for Fontaine Consulting. Train and assist CGSC Resident, Satellite, and Reserve Students and Faculty with Blackboard, Collaborate, and SharePoint Develop and maintain Blackboard Instructor Guide Develop Blackboard Collaborate training program Facilitate Migration of United States Army Sergeant Major Academy (USASMA) to Blackboard.com



Cubic

• India
• 1 - 100 Employee

• Distance Learning Analyst

  • Jul 2007 - Sep 2014

  Tracked and facilitated training and certification of Observer/Controler Trainers in conjunction with BCT Warfighter Exercises Administered Warfighter Preparatory Course (WPC), tasked with designing and maintaining a self paced distance learning course, designed to train brigade staff on current army doctrine as it applies to the brigade combat team. Redesigned the WPC to streamline course maintenance tasks, allowing the course administrator to improve and expand services rendered to OGC. Migrated WPC to Fort Gordon’s LandWarNet eUniversity to maintain FOUO content and enhance course through collaboration with other training resources. Administered SharePoint for MCTP OGC starting August 2009. Designed, Collaborated, and Implemented SharePoint site architecture for MCTP OGC Oversaw/Assisted in training and migration of MCTP OGC content and staff to SharePoint Briefed Brigade Combat Teams (BCTs) on concept of design for utilizing SharePoint to enable and enhance knowledge sharing within BCTs Trained BCT SharePoint Operators how to create and maintain sites for Brigade and Battalion use Show less



RTI International

• United States
• Research Services
• 700 & Above Employee

• Support Desk Technician

  • Sep 2006 - Jul 2007

  Assisted students and instructors with technical issues relating to Blackboard, SharePoint, Adobe Connect, and a variety of other user software issues in support of CGSC Assisted Curriculum Developers and Instructors with developing courses on Blackboard and document repositories on SharePoint Developed trouble ticket system to document and establish trends of common user issues Reported all support given in trouble ticket tracking system, and documented most common issues in Support Desk Standard Operating Procedures Developed online help guide to address common user issues, also utilized by other support desk technicians as user support walkthrough Facilitated migration of CGSC content and staff to SharePoint Assisted and trained CGSC International Officers with maintenance and appropriate use of course laptops Show less



Dearborn Mid-West Conveyor Company

• United States
• Civic and Social Organizations

• Mechanical Conveyor Designer/Steel Fabricator

  • Sep 1996 - Sep 2006

  Designed and detailed conveyors systems for automotive, parcel, and unit handling systems Worked in field for component design and verification Assisted in contract bid generation Trained and Assisted office staff with AutoCAD, Microsoft Office products, and other software issues In early career worked in a verity of departments including reprographics, machining, fabrication, assembly, paint, and shipping Designed and detailed conveyors systems for automotive, parcel, and unit handling systems Worked in field for component design and verification Assisted in contract bid generation Trained and Assisted office staff with AutoCAD, Microsoft Office products, and other software issues In early career worked in a verity of departments including reprographics, machining, fabrication, assembly, paint, and shipping